At least it’s now quantifiable: AT&T provides the worst cellphone service in the country, according to a recent customer satisfaction poll.
Consumer Reports hit the streets and asked 50,000 readers across 26 cities to rank cell phone service according to voice service, messaging, internet access and customer support. Verizon came out on top, achieving the top two ranks in customer satisfaction in every category. Then came T-Mobile and Sprint.
AT&T? Dead last. Their highest average rating in any service category was total ambivalence, with most categories rated as poor or terrible.