One way to look at the consumerization of IT is as a democratization of workplace technology decisions. Executives and employees alike have become much more sophisticated users of technology. Through iPhones and iPads, they see how well-designed devices, platforms, and apps can create enjoyable and, more importantly, productive user experiences. As a result, they don’t tolerate clunky business systems and slow IT responses as much as they did a few years ago.
Many executives and pundits believe this has already changed the balance of power between the CIO/IT management and the CFO and other executives. A recent Gartner survey found that overall, CFOs are leading IT decision-making more than they were just two years ago. One could even argue that in addition to disrupting industries like music and mobile technology, Apple is subtly disrupting IT and business itself (with some help from other tech and business innovators)..