Qantas becomes the latest company to ditch the BlackBerry in favor of the iPhone.
While most CIOs and IT leaders are taking steps to reduce their reliance on RIM’s BlackBerry Enterprise Server (BES), some major BlackBerry business customers are ready to abandon RIM’s services and its BlackBerry smartphones in one fell swoop. The latest company to announce such a migration is the Australian airline Qantas.
The company told the Australian (registration required) that it had made the decision to trade its 1,300 BlackBerry devices and related service packages for iPhones. The move, which Qantas expects will deliver significant cost savings, follows a company-wide survey in which a “large majority” of employees said that they’d prefer iPhones.
Like other companies and organizations that have announced similar transitions this year, Qantas chief information officer Paul Jones pointed to the iPhone’s ease of use and popularity as reasons for selecting the iPhone.
Using personal iPhones and iPads in the office leads many people to work from them while on vacation.
Our iPhones and iPads, which enable us to work and be on call virtually anywhere at any time, will lead to more than half of us working while on vacation. That’s the result of a new study that looked at how technology impacts the work/life balance. iOS devices are common players in the bring your own device (BYOD) era. As BYOD programs lead many of us to use our personal iOS devices and other mobile technology for work-related tasks, they also encourage an “always on” attitude from employers and employees alike.
The study, commissioned by enterprise remote access vendor TeamViewer, shows that just over half (52%) of professionals expect to work while on vacation in one capacity or another.
It also comes on the heels of a similar study that we reported last week. That study showed that always-connected devices like the iPhone and iPad lead most of us to work well past the end of the business day. A practice so common, in fact, that many of us will work an extra seven hours outside of normal business hours and outside of the office each week.
In the office or on the road, iOS business users have high expectations for IT and internal business apps.
One of the unique traits around iOS devices used in business and enterprise environments is that users have much higher expectations for mobile tools and processes than they do for traditional PC applications, processes, and user experiences. That’s true whether the device is employee-owned or provided by an employer.
It’s easy to see why most iPhone and iPad users have these higher standards. With iOS, Apple has created a platform that is app-driven and offers an incredible selection of apps to users. Apple, and many iOS developers, have done an amazing job of getting rid of anything that stands between the iOS user and the experience of content that they are watching, reading, or creating. That delivers an immersive experience that is unlike the vast majority business or productivity tools loaded on workplace PCs.
The cost of supporting BYOD programs and employee-owned devices is rising.
Bring your own device (BYOD) programs that let employees use their personal iPhones, iPads, and other devices for work purposes are becoming increasingly common. No one doubts that there are advantages to these programs in terms of employee productivity and satisfaction. That said, whether they actually save businesses money or incur outrageous new costs has been a matter of debate in the business and IT circles.
Based on a survey conducted by Osterman Research, such programs do have significant costs associated with them. On average, the study indicates that they will raise IT expenses by 48% between 2011 and 2013. Those costs, while real, may not always be easily seen or quantified in many companies.
Symantec “lost smartphone” simulation shows most people would try to access corporate data and apps on a lost device.
The bring your own device (BYOD) movement and the broader trend of increased mobile solutions are driving a very ambivalent dialog in most business, schools, and government agencies. On one hand, iPhones, iPads, and other mobile technologies are increasing user productivity and satisfaction (often while improving customer engagement). On the other hand, many devices contain sensitive data and are far from being truly secure.
A handful of studies released over the past few days highlight the often-schizophrenic nature of the discussions taking place in many workplaces – including on experiment that showed 83% of individuals finding a lost corporate smartphone would attempt to access corporate data on it.
Many companies need someone to handle all the employee devices and apps coming into the office.
One interesting challenge that’s emerging for companies out of the bring your own device (BYOD) and iPad-at-work trends is deciding who’s responsible for setting and enforcing policies when it comes to employee-owned devices. The immediate assumption is that it should be the IT department, but what group within IT? Security, network management, and user support teams can all make a claim that it should be them.
There’s even the question of whether or not IT is even the right department to take ownership of the situation. Some HR executives are claiming that this is an employee policy issue and therefore their responsibility. Some finance chiefs are claiming that they should own mobile devices if there’s going to be any expense sharing with employees or a stipend that helps users purchase devices for work.
In a growing number of organizations, there’s talk about creating a new position or a dedicated team to handle everything mobile – iPhones, iPads, Android handsets, in-house and public app stores, and anything else related to iOS, mobile, or BYOD. In other words, a mobility chief, or iOS Czar.
Beyond user choice, the iPad and social networking are business hits because they enable more direct communication.
Increased productivity is one of the most common rallying cries when people, myself included, talk about the consumerization trend in business technology and the related growth of personally owned mobile devices like the iPhone and iPad in the workplace. Increased productivity and the comfort of choosing and using the best apps or devices for the job is one big advantage that these trends have to offer, but it isn’t the only one.
The ability to collaborate is being unleashed by these trends in businesses around the world. That, perhaps, points a finger to why the iPad, cloud services like Box and Dropbox, and social networks have gained so much popularity in so many offices. They allow people to interact and collaborate in ways that traditional business collaboration tools do not.
CompTIA finally gets into the mobile management game at its upcoming conference.
IT industry group CompTIA has announced the agenda for its upcoming Breakaway Conference that runs from July 30 though August 2 in Las Vegas. CompTIA will be offering a two-day/three-session training on mobile devices in the business and enterprise environments during the event.
The training, which CompTIA refers to as CompTIA Executive Certificate in Mobility (Foundations) Course 1, 2, and 3, will focus on three distinct areas – a session on the shift to a mobile workforce and the challenges that this poses for businesses, a session on locking down mobile devices using mobile management solutions, and a session on mobile app development.
Apple Configurator update brings stability and performance improvements, but few new management options.
Apple quietly updated its Apple Configurator utility that businesses and schools can use to manage iOS devices. The update brings with it relatively little new functionality to the free tool. Instead it focuses mainly on reliability and performance improvements. The update does, however, introduce some options for handling user content and user-installed apps.
Instead of saving money, most IT directors expect BYOD will significantly increase IT expenses
Despite the fact that BYOD is often perceived as a way to reduce technology expenses, nearly three-quarters (73%) of IT managers expect that BYOD will have the opposite effect. The big fear is that BYOD will cause IT spending to spiral out of control.
That’s the news from enterprise technology vendor Damovo UK. The company recently surveyed100 IT directors from organizations with more than 1,000 users about their feelings on BYOD and how it is being implemented in their organization.
One major reason for potentially uncontrolled expenses boils down companies losing bargaining power with carriers as employees begin purchasing their own iPhones or Android handsets. While the cost of the device isn’t likely to be passed on to an employer, monthly costs for voice and data service may be a different story. With unlimited data plans slowly going the way of the dodo, many workers may not want to shoulder data bills associated with their jobs, which may lead to a shared expense model.