BYOD - page 2

Our iPhones and iPads, which enable us to work and be on call virtually anywhere at any time, will lead to more than half of us working while on vacation. That’s the result of a new study that looked at how technology impacts the work/life balance. iOS devices are common players in the bring your own device (BYOD) era. As BYOD programs lead many of us to use our personal iOS devices and other mobile technology for work-related tasks, they also encourage an “always on” attitude from employers and employees alike.

The study, commissioned by enterprise remote access vendor TeamViewer, shows that just over half (52%) of professionals expect to work while on vacation in one capacity or another.

It also comes on the heels of a similar study that we reported last week. That study showed that always-connected devices like the iPhone and iPad lead most of us to work well past the end of the business day. A practice so common, in fact, that many of us will work an extra seven hours outside of normal business hours and outside of the office each week.

One of the unique traits around iOS devices used in business and enterprise environments is that users have much higher expectations for mobile tools and processes than they do for traditional PC applications, processes, and user experiences. That’s true whether the device is employee-owned or provided by an employer.

It’s easy to see why most iPhone and iPad users have these higher standards. With iOS, Apple has created a platform that is app-driven and offers an incredible selection of apps to users. Apple, and many iOS developers, have done an amazing job of getting rid of anything that stands between the iOS user and the experience of content that they are watching, reading, or creating. That delivers an immersive experience that is unlike the vast majority business or productivity tools loaded on workplace PCs.

Bring your own device (BYOD) programs that let employees use their personal iPhones, iPads, and other devices for work purposes are becoming increasingly common. No one doubts that there are advantages to these programs in terms of employee productivity and satisfaction. That said, whether they actually save businesses money or incur outrageous new costs has been a matter of debate in the business and IT circles.

Based on a survey conducted by Osterman Research, such programs do have significant costs associated with them. On average, the study indicates that they will raise IT expenses by 48% between 2011 and 2013. Those costs, while real, may not always be easily seen or quantified in many companies.

The bring your own device (BYOD) movement and the broader trend of increased mobile solutions are driving a very ambivalent dialog in most business, schools, and government agencies. On one hand, iPhones, iPads, and other mobile technologies are increasing user productivity and satisfaction (often while improving customer engagement). On the other hand, many devices contain sensitive data and are far from being truly secure.

A handful of studies released over the past few days highlight the often-schizophrenic nature of the discussions taking place in many workplaces – including on experiment that showed 83% of individuals finding a lost corporate smartphone would attempt to access corporate data on it.

One interesting challenge that’s emerging for companies out of the bring your own device (BYOD) and iPad-at-work trends is deciding who’s responsible for setting and enforcing policies when it comes to employee-owned devices. The immediate assumption is that it should be the IT department, but what group within IT? Security, network management, and user support teams can all make a claim that it should be them.

There’s even the question of whether or not IT is even the right department to take ownership of the situation. Some HR executives are claiming that this is an employee policy issue and therefore their responsibility. Some finance chiefs are claiming that they should own mobile devices if there’s going to be any expense sharing with employees or a stipend that helps users purchase devices for work.

In a growing number of organizations, there’s talk about creating a new position or a dedicated team to handle everything mobile – iPhones, iPads, Android handsets, in-house and public app stores, and anything else related to iOS, mobile, or BYOD. In other words, a mobility chief, or iOS Czar. 

Increased productivity is one of the most common rallying cries when people, myself included, talk about the consumerization trend in business technology and the related growth of personally owned mobile devices like the iPhone and iPad in the workplace. Increased productivity and the comfort of choosing and using the best apps or devices for the job is one big advantage that these trends have to offer, but it isn’t the only one.

The ability to collaborate is being unleashed by these trends in businesses around the world. That, perhaps, points a finger to why the iPad, cloud services like Box and Dropbox, and social networks have gained so much popularity in so many offices. They allow people to interact and collaborate in ways that traditional business collaboration tools do not.

IT industry group CompTIA has announced the agenda for its upcoming Breakaway Conference that runs from July 30 though August 2 in Las Vegas. CompTIA will be offering a two-day/three-session training on mobile devices in the business and enterprise environments during the event.

The training, which CompTIA refers to as CompTIA Executive Certificate in Mobility (Foundations) Course 1, 2, and 3, will focus on three distinct areas – a session on the shift to a mobile workforce and the challenges that this poses for businesses, a session on locking down mobile devices using mobile management solutions, and a session on mobile app development.

Apple quietly updated its Apple Configurator utility that businesses and schools can use to manage iOS devices. The update brings with it relatively little new functionality to the free tool. Instead it focuses mainly on reliability and performance improvements. The update does, however, introduce some options for handling user content and user-installed apps.

Despite the fact that BYOD is often perceived as a way to reduce technology expenses, nearly three-quarters (73%) of IT managers expect that BYOD will have the opposite effect. The big fear is that BYOD will cause IT spending to spiral out of control.

That’s the news from enterprise technology vendor Damovo UK. The company recently surveyed100 IT directors from organizations with more than 1,000 users about their feelings on BYOD and how it is being implemented in their organization.

One major reason for potentially uncontrolled expenses boils down companies losing bargaining power with carriers as employees begin purchasing their own iPhones or Android handsets. While the cost of the device isn’t likely to be passed on to an employer, monthly costs for voice and data service may be a different story. With unlimited data plans slowly going the way of the dodo, many workers may not want to shoulder data bills associated with their jobs, which may lead to a shared expense model.

Apple firmly positioned the iPad as an education solution during its education even in New York five months ago. Even before that, many schools and districts had begun pilot programs of full on iPad deployments. The iPad provides many opportunities in education as well as some challenges.

One of those challenges is cost. That’s not a surprise, considering the number of iPads required in order to give one to each student in a district. The San Diego school district, for example, recently spending $15 million as part of its massive iPad plan that includes nearly 26,000 devices.

Given the cost of such deployments and the attention that BYOD programs have gotten in both the tech and mainstream media over the past year or so, it was only a matter of time before someone in the education technology sector began to talk up the idea of BYOD in education as a way to cut the costs associated with such deployments.

Various reports indicate that Apple is working on a major overhaul of iTunes that it plans to launch later this year. Those reports indicate that the update will be focused on consumer-oriented features like improved app/content discovery, music and media sharing, and greater iCloud integration. There’s also the possibility that Apple might split out some iTunes features into separate apps much like the company has done in iOS – the most recent example being the Podcasts app that it launched earlier this week.

Splitting iTunes into discrete parts is an attractive prospect, particularly for businesses and IT professionals. iTunes has become a bloated hodgepodge of functionality over the years. As a result, IT departments typically face a conundrum about whether to support or even allow employees with iOS devices to use iTunes on workplace computers.

As more and more companies move forward with BYOD programs and/or mobile strategies centered around streamlining workflows for mobile professionals, the idea of the enterprise app store has gone from being a nice add-on feature to being seen as necessity for businesses, schools, and government agencies.

Developing a strategy around mobile apps is seen as a core need by a solid majority of companies – 66% of organization are considering or implementing internal app stores according to a Sourcebits survey of over 6,000 enterprises. That doesn’t mean that actually pursuing an enterprise app store strategy is an easy prospect.

Despite some advances in volume purchasing by Apple, many companies feel that mobile app options are still sub-par for their needs, particularly when it comes to the purchasing process and volume licensing.

Most discussions around BYOD and costs focus on one of two areas. The first is the cost reduction that a company might see if employees provide their own iPhones (or other devices) and pay for their own mobile plans. The second is the cost for mobile management solutions to secure and manage those personally-owned devices along with the apps and data stored on them.

Those are major concerns, but research company ARCchart recently identified a completely different cost of the BYOD trend – the revenues that device manufacturers and carriers are likely to lose as BYOD becomes a standard practice across the business world. According to ARCchart, the worldwide mobile industry could take a hit as big as $40 billion over the next four years as a result of BYOD.

BYOD and ever-increasing mobility are business trends that are forcing many organizations to take a fresh look at security. The idea of employees connecting from home, coffee shops, and even planes has led to an overall increasing awareness of the need to secure remote connections. At the same time, business data residing on the iPhones, iPads, and other mobile devices of those employees is causing the IT industry to take a fresh look at mobile device security.

That is, of course, a good thing. With the focus on mobile security, however, many IT organizations are letting the security and overall design of their core networks to become outdated – and exposing their companies to incredible risks in the process.

Many IT departments are under intense pressure to develop and implement a range of mobility initiatives. Those initiatives often span a range of IT disciplines. There’s the effort to develop internal apps, provide access to new and legacy systems from mobile devices like the iPhone and iPad, the need to manage and support users devices as part of BYOD programs, and the need to develop customer-facing solutions like mobile-oriented sites and native apps.

With so many pressures hitting IT organizations at the same, compromises are being made because of tight deadlines and budgets. According to security expert Jeff Williams, that push to get solutions out as quickly as possible may result in solutions that have major security flaws in them.

Enterprise app stores are becoming a common feature in many business that have embraced BYOD and mobile devices like the iPhone and iPad. An enterprise app store offers two core advantages: it allows users to easily install apps developed internally and it allows IT managers and others to offer a set of recommended apps from public sources like Apple’s iOS App Store.

Given the thousands of business and productivity apps available for iOS devices (not to mention profession-specific apps in other categories), providing guidance to users can help get them started with the best tools quickly and easily. The tricky part, however, is deciding which public apps to include in an enterprise app store.

Plenty of people have offered their thoughts and opinions about Microsoft’s Surface devices after the company unveiled the two tablets earlier this week. One particular thread of conversation has been what Surface means for the iPad in businesses and enterprises. One piece that stood out to me was Justin Watt’s blog post Goliath Wants David’s Market.

Watt offers an interesting and well written argument that Surface may find success in many companies because they are still using legacy applications and processes – some of which may have originated long before Windows XP and OS X and have been patched countless times to over the years or decades to continue functioning. His core argument is  that many iPad users access these tools using virtual desktop solutions like Citrix Receiver. As a result, at least for some tasks, the iPad functions as a Windows tablet. That could give Surface and other Windows tablets an edge over the iPad if they can directly deal with the legacy code involved or deliver the same virtual desktop experience.

The truth, however, is that many companies are chugging along on legacy solutions that were never designed to work with devices like the iPad. In fact, some widely used legacy systems have roots that weren’t even designed to work with Windows! In many companies, IT has been able to keep the age and state of those systems under wraps. But the iPad, and now the iPad versus Surface discussion, is now pushing that dirty little secret into the light of day.

BYOD may be one of the big technology trends out there for businesses, but not every business wants or needs a BYOD program. BYOD is, of course, not a magic bullet for addressing every company’s mobile needs. It also isn’t guaranteed to deliver cost savings compared to providing employees with corporate owned and managed devices.

Companies not pursuing BYOD can still gain value from investing in some of the technology concepts and solutions that becoming a standard part of BYOD programs. After all, BYOD is one of the biggest trends of consumerized IT, but it is only one trend out of many.

Here are five key BYOD lessons that any business or organization can apply even without implementing a BYOD program.

One of concerns for IT departments as first iPhones and then iPads and other consumer-focused technologies began creeping into the workplace is how to support the personal devices and apps of employees. That issue took center stage this week as security vendor Fortinet identified that most millennial workers feel that support and security for their mobile devices and other technologies is their responsibility and not the responsibility of an employer or IT department.

What that means is that many IT departments may need to rethink what technical support means. That isn’t a new concept. Various studies and reports have shown that members of Gen-Y prefer to engage support resources using a range of technologies beyond a helpdesk phone line including email, texts, and social networks. As this new vision of support emerges, one model for the future help desk is the Genius Bar from Apple’s retail stores.

Enterprise security vendor Fortinet decided that the best way to understand members of the millennial generation (or Gen-Y) and their potential impact on IT and security policies was to ask them directly for their views on technology in the workplace. What Fortinet learned will probably keep CIOs and IT leaders up at night.

Most millenials view BYOD programs and the ability to choose the technology they use for work as a right rather than a privilege and have few qualms about outright ignoring policies that restrict that right – even in situations where they know that important data breaches could be the result.

Most worrying for IT leaders, however, is that most young workers feel that device and data security is their personal responsibility even when sensitive business data is stored on or accessed from their personal iPhone, iPad, or other device.

Secure remote access has always been important for companies with mobile workers. As Apple and other mobile technology companies enable an increasingly mobile workforce, however, those remote access needs are increasing rapidly and can easily strain existing VPN setups.

Increasing capacity can be accomplished with the traditional appliance or server-driven VPN solutions, but that can get expensive and doesn’t guarantee that even more capacity won’t be needed in a few months or a couple of years. One company offering a scalable and cost-effective solution to these challenges is iSimplyConnect.

The principal at my elementary school was fond of saying that every privilege comes with a new responsibility. That phrase often comes to mind when I think about BYOD programs. The ability to use your personal iPhone, iPad, or other mobile devices in the workplace is a privilege. Even though it may make you a happier and more productive employee, using your personal device means that you take on certain responsibilities once taken care of by your IT department.

Tasks and costs like cell service, supporting technical problems specific to your device, choosing and purchasing apps, and even maintaining some aspects of data security become your responsibility. Then there’s the ultimate responsibility question – what happens if your iPhone or iPad is damaged?

While most BYOD programs are designed to incorporate issues around support, expenses, and security, many don’t include a policy for physical damage to a device.

Dell hasn’t had anything resembling success in the tablet market with either businesses or consumers, but that isn’t stopping the company from deriding the iPad and its success.

According to Dell Australia’s managing director Joe Kreme, users only buy iPads because they’re “shiny” and troubleshooting any issue with an iPad or iOS could take up to four days. As a result of these so-called facts, Kreme said that the tablet race hasn’t even started yet.

We first looked at Mobilisafe a couple of months ago when the company’s signature mobile management suite was still in private beta. The company, which was started by former T-Mobile Android engineers, seeks to offer broad mobile device and data security without requiring the types on-device agents or profiles used by most mobile device and application management suites.

Mobilisafe executives describe their product as a mobile risk management solution rather than as a device or application management tool. The distinction being that Mobilisafe helps IT departments identify specific threats that can then be mitigated rather than simply locking specific apps and restricting access to on-device features like blocking an iPhone user’s ability to snap photos and upload them to iCloud.

A decade ago, your mobile phone number may not have meant much. In the days before number porting, mobile phone numbers were transient. If you switched carriers or moved, you got a new number.

Things are a bit different today. You can take your number with you from one mobile carrier to another, you can port it VOIP services like Vonage, or forwarding services like Google Voice, and you can even port it to a landline phone. Your phone number, much like your personal email address or Twitter account, belongs to you for as long as you want to keep it.

That can create a problem for companies implementing BYOD programs. If an employees bring their own phones, they also bring their own numbers. For many employees, particularly those that are mobile professionals, their mobile number is the go-to number to reach them. When such an employee leaves that company, what happens to his or her phone number?