All items tagged with "AppleCare"

11 Year-Old Boy Urinates On $36,000 Worth Of MacBooks

11 Year-Old Boy Urinates On $36,000 Worth Of MacBooks

This "urinating mischief child" was seen fleeing the scene of the crime clinging to the back of a mud flap.

We can all surmise that urinating upon your Mac will not be covered by your AppleCare, but here’s an interesting question: if you stand up right this second, unzip your fly and hose off all over your MacBook, can you even pay Apple to service the machines?

The answer is no, because Apple looks at micturated-upon MacBooks as a biohazard. Along with an obnoxious 11-year-old’s full bladder, the obscure fact above is what ended up costing a Pennsylvanian school district upwards of thirty-six thousand dollars to replace a cart full of thoroughly soaked MacBooks.

Read the rest of this post »

Apple Investigates Wi-Fi Issues With New iPad, Will Replace Those Affected

AppleCare-Wi-Fi-issue

If your new iPad has Wi-Fi issues, take it to Apple for a replacement.

Following reports that the new iPad may be experiencing Wi-Fi issues that lead to unreliable connectivity and slow connections, a leaked AppleCare document confirms that Apple is investigating the issue, and will replace units that are affected… in the U.S., at least.

Read the rest of this post »

Apple Is Forced To Clarify Its Warranty Coverage For European Customers

Apple Is Forced To Clarify Its Warranty Coverage For European Customers

Apple's new information pages help you better determine whether or not you really need AppleCare in the EU.

Having been fined $1.2 million by Italian regulators late last year over its marketing for AppleCare products, Apple has been forced to clarify its warranty coverage for customers in the European Union, and compare its extended warranty products against statutory EU warranty coverage.

Read the rest of this post »

Did Apple Dodge A Powder Keg In Europe With Italian Warranty Case?

Did Apple Dodge A Powder Keg In Europe With Italian Warranty Case?

CC-licensed, thanks to Andrew* on Flickr.

Although many EU consumer laws already guarantee twice as much protection, Apple can continue to rip off customers there by selling AppleCare extended warranties.

Lawyer Carlo Piana told Cult of Mac that although Apple lost its appeal over fines for unfair business practices in an Italian court, that probably won’t affect Apple’s stance in the rest of the EU-27, although consumer laws are “harmonized” across member states.

Read the rest of this post »

Should You Get AppleCare+ For The New iPad? Here Are The Pros & Cons

Should You Get AppleCare+ For The New iPad? Here Are The Pros & Cons

Do you really need this?

Buying a new iPad? Be sure that you’re well aware Apple has made some changes to AppleCare. This past year Apple changed the iPhone AppleCare option to AppleCare+ and it has now done the same for the iPad. Unsurprisingly, AppleCare+ offers you more protection for your new iPad than was previously available under standard AppleCare plans, but there are a few differences, which everyone should take a moment to understand.

Read the rest of this post »

AppleCare+ For iPad Gives You Extended Coverage For Your Magical Tablet

AppleCare+ For iPad Gives You Extended Coverage For Your Magical Tablet

Following Apple’s announcement of a new iPad today, you can purchase AppleCare+ for your shiny new tablet. The extended warranty was first made available for the iPhone 4S last October. The $99 plan gets you two years of accidental coverage, but it will need to be purchased within 30 days of when you buy your new iPad.

The warranty is still labeled as “coming soon” on Apple’s website, but we suspect you’ll be able to add to your purchase when you pre-order.

Read the rest of this post »

iPad 3 To Get New $99 AppleCare+ Warranty Covering Accidental Damage [Rumor]

iPad 3 To Get New $99 AppleCare+ Warranty Covering Accidental Damage [Rumor]

Apple is set to introduce a new AppleCare+ warranty for its new iPad today that will cover owners for up to two incidents of accidental damage. The new plan is much the same as that introduced for the iPhone 4S back in October, and is set to cost $99 for two years of coverage.

Read the rest of this post »

Need Apple Support In Enterprise? Here’s The Resources To Check Out First

Need Apple Support In Enterprise? Here’s The Resources To Check Out First

Speak to most IT people about supporting Macs and you’ll hear the conventional wisdom that Apple doesn’t care about selling to large businesses or supporting enterprise customers. It’s an argument that has been made for years and it isn’t without some truth.  But, like the conventional wisdom about Apple products always being more expensive than their competition, it’s starting to get a little stale.

MacWindows reiterated the story this morning while covering Forrester’s prediction that enterprise customers will spend $47 billion dollars on Macs and iOS devices within the next two years.

I’ll be one of the first to admit that Apple rarely behaves like other enterprise hardware vendors.  The idea of offering up an 18 month or longer product roadmap, for example, runs completely counter to Apple’s DNA. But that doesn’t mean that Apple completely ignores its business and enterprise customers to the extent that is often portrayed.

Read the rest of this post »

Let Cooler Heads Prevail: Do You Need AppleCare+? [Opinion]

Let Cooler Heads Prevail: Do You Need AppleCare+? [Opinion]

A good friend of mine recently bought a new iPhone 4S from her local Apple Store. When presented with her new iPhone, the Apple Store salesperson tried to sell her on AppleCare+. It was a hard sell; in her opinion, the Apple Store salesperson went about it in all of the wrong ways. She’s a savvy consumer, reads Cult of Mac and other tech blogs, and has even read my new book. She did her own research before she bought the iPhone. She understood the differences between AppleCare and AppleCare+. She weighed risks of accidental damage against the price and limitations of AppleCare+, and decided the extra protection wasn’t for her.

She passed on AppleCare+, but believes that she might have been swayed if she hadn’t done her homework. She made a choice and, whether or not it turns out to be the right one, she was the one to make it. But not everyone is going to take the time to evaluate the pros and cons of AppleCare+ and will be confronted with this question at the time of purchase. Might you or someone you know fall victim to a hard sell on AppleCare+?

Read the rest of this post »

AppleCare+ Can Now Be Purchased Within First 30 Days Of Getting A New iPhone

AppleCare+ Can Now Be Purchased Within First 30 Days Of Getting A New iPhone

When Apple first announced the new $99 AppleCare+ program along with the iPhone 4S, there was a lot of confusion about it, largely because Apple required the coverage be purchased at the same time as the iPhone.

Luckily, Apple’s now cleared up its AppleCare+ policies. You now have 30 days to purchase AppleCare+ after you pick up a new iPhone.

What is AppleCare+? It replaces the previous $69 AppleCare for iPhone coverage that didn’t cover accidental coverage. With AppleCare+, you have coverage for up to two accidental breaks of your iPhone, each subject to a $49 service fee. For clumsy butterfingers like me, not a bad deal at all.