Apple could be preparing to kill off OS X Lion early in favor of its predecessor, Mountain Lion, according to the company’s AppleCare training schedule. One source claims that the Cupertino company is already recruiting and training staff for the new release, which could get its debut in June, weeks earlier than expected.
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Jailbreakers will rejoice to hear that third-party warranty provider SquareTrade has expanded its coverage to include jailbroken Apple iPhones. Unlike Apple’s own AppleCare+ program and standard warranty, SquareTrade will give you customer support and even replace your iPhone whether it’s jailbroken or not. This is the first time a warranty has been offered that specifically covers jailbroken iOS devices, although it’s currently unclear if jailbroken iPads and iPod touches are included.
We can all surmise that urinating upon your Mac will not be covered by your AppleCare, but here’s an interesting question: if you stand up right this second, unzip your fly and hose off all over your MacBook, can you even pay Apple to service the machines?
The answer is no, because Apple looks at micturated-upon MacBooks as a biohazard. Along with an obnoxious 11-year-old’s full bladder, the obscure fact above is what ended up costing a Pennsylvanian school district upwards of thirty-six thousand dollars to replace a cart full of thoroughly soaked MacBooks.
Following reports that the new iPad may be experiencing Wi-Fi issues that lead to unreliable connectivity and slow connections, a leaked AppleCare document confirms that Apple is investigating the issue, and will replace units that are affected… in the U.S., at least.
Having been fined $1.2 million by Italian regulators late last year over its marketing for AppleCare products, Apple has been forced to clarify its warranty coverage for customers in the European Union, and compare its extended warranty products against statutory EU warranty coverage.
Although many EU consumer laws already guarantee twice as much protection, Apple can continue to rip off customers there by selling AppleCare extended warranties.
Lawyer Carlo Piana told Cult of Mac that although Apple lost its appeal over fines for unfair business practices in an Italian court, that probably won’t affect Apple’s stance in the rest of the EU-27, although consumer laws are “harmonized” across member states.
Buying a new iPad? Be sure that you’re well aware Apple has made some changes to AppleCare. This past year Apple changed the iPhone AppleCare option to AppleCare+ and it has now done the same for the iPad. Unsurprisingly, AppleCare+ offers you more protection for your new iPad than was previously available under standard AppleCare plans, but there are a few differences, which everyone should take a moment to understand.
Following Apple’s announcement of a new iPad today, you can purchase AppleCare+ for your shiny new tablet. The extended warranty was first made available for the iPhone 4S last October. The $99 plan gets you two years of accidental coverage, but it will need to be purchased within 30 days of when you buy your new iPad.
The warranty is still labeled as “coming soon” on Apple’s website, but we suspect you’ll be able to add to your purchase when you pre-order.
Apple is set to introduce a new AppleCare+ warranty for its new iPad today that will cover owners for up to two incidents of accidental damage. The new plan is much the same as that introduced for the iPhone 4S back in October, and is set to cost $99 for two years of coverage.
Speak to most IT people about supporting Macs and you’ll hear the conventional wisdom that Apple doesn’t care about selling to large businesses or supporting enterprise customers. It’s an argument that has been made for years and it isn’t without some truth. But, like the conventional wisdom about Apple products always being more expensive than their competition, it’s starting to get a little stale.
MacWindows reiterated the story this morning while covering Forrester’s prediction that enterprise customers will spend $47 billion dollars on Macs and iOS devices within the next two years.
I’ll be one of the first to admit that Apple rarely behaves like other enterprise hardware vendors. The idea of offering up an 18 month or longer product roadmap, for example, runs completely counter to Apple’s DNA. But that doesn’t mean that Apple completely ignores its business and enterprise customers to the extent that is often portrayed.