Got a problem with your Mac that makes you call an AppleCare representative over the phone? You no longer have to use mere words to try to explain what’s wrong. Apple has now updated its support site, allowing users to initiate screen-sharing with the AppleCare rep on the other side of the line.
Samsung looks to be preparing its own extended warranty plans that will provide additional coverage for its smartphones, tablets, and other consumer electronics, according to a new trademark registered with the U.S. Patent & Trademark Office.
Called “Protection Plus,” the service is expected to offer the same kind of protection that is available to iPhone, iPad, and iPod users with AppleCare+.
AppleCare+ subscribers can now get repairs and replacements for their iPhones, iPads, and iPod touches while they’re abroad following recent changes to the service. Subscribers were previously required to contact Apple in their home country, but now they can pop into any Apple retail store in territories where AppleCare+ is sold.
For Americans, AppleCare+ is a fantastic service that takes a lot of the background stress out of having an iPhone. For just $99 and $49 per incident, Apple will replace your iPhone up to two times for accidents or damages, due to clumsiness, accidents, or whatever. I replaced a completely watersoaked iPhone 5 through AppleCare+, and a screen-cracked iPhone 4s. It really takes a load off.
Until now, AppleCare+ was only available to Americans, and was only available for iPhones and iPads. But yesterday, Apple unveiled some big changes to AppleCare+ that makes it accessible to Europeans for the first time.
AppleCare+, the $99 extended warranty for iPhone and iPad that covers accidental damage as well as component failure, could soon be heading to Europe. Apple first began selling the service two years ago, but as things stand, it’s only available to customers in the United States and Canada.