Nobody likes speaking to an automated phone system — they’re more unreliable than Siri — but a lot of companies use them, including Apple. You don’t necessarily have to speak to them for very long, however. Simply say the F-word next time you phone AppleCare and straight away you’ll be transferred to a human being — though your problem may not get solved any quicker.
Most software released for Macs and iOS devices is designed for the general public – programs, utilities, games and Apple’s own website. But an important and growing industry exists behind the scenes to keep all that shiny Apple gear working.
GsxWarranty is a small utility for Macs, Windows PCs and iPhones which allows a technician to quickly check warranty status on Apple products. By entering the serial number GsxWarranty displays detailed information concerning AppleCare, service parts and configuration details.
EU Justice Commissioner Viviane Reding has called for Apple’s warranty adverts to be examined in the European Union’s 27 states. Reding hopes to establish whether or not the Cupertino company fails to mention a buyers’ right to a minimum two-year warranty for all electronics, including Macs and iOS devices.
It’s a battle royal on our shiny new CultCast! Don’t miss our Apple Vs. Samsung trial breakdown, where Cult of Mac reporter Jose Fermoso tells us what it was like to be in the tension-filled courtroom, what the verdict means for consumers, and where Apple and Samsung go from here.
Then, a topic you suggested, dear CultCast listeners! We talk AppleCare, Apple’s extended warranty program, and tell you when it makes sense, when it doesn’t, and which gadgets you should always keep covered.
The Geniuses at your local Apple Store are used to dealing with a wide assortment of complaints and problems. Broken harddrive, cracked iPhone screen, kidnapped woman? They can handle it all.
A few nights ago a kidnapped woman from Kentucky was forced to walk into an Apple store with her kidnapper who was trying to force her to purchase a bunch of Apple products with her credit cards. But thanks to an alert Apple Store employee, the woman was rescued and her kidnapper is now in the slammer.
If Italy has its way, Apple’s operations in the country may be shut down for 30 days, following a dispute with Italy’s AGCM competition and marketing authority. According to Reuters, Apple is also being faced with fines up to $377,500 unless a free two year warranty is given to all Italian customers.
While many of us already have our eyes set on the new iPhone, which Apple will likely release this fall, there are still millions of people using the iPhone 4.
Released on June 24, 2010, the first round of iPhone 4’s are about to hit their two-year anniversary. This means that those who purchased an iPhone 4 along with the AppleCare protection plan, which effectively extends warranty protection to two years, are about to lose coverage.
If you bought an iPhone 4 in the summer of 2010 you should take some time to examine it in order to ensure that no part of it is showing signs of defect. Here’s what you need to know.
Before the vast majority of us have even had the pleasure of signing for our new MacBook Pro delivery, iFixit has torn the notebook apart to reveal its internals. Although this is undoubtedly Apple’s best portable yet — what with its stunning Retina display, super speedy solid-state storage, and Intel’s latest Ivy Bridge processors — iFixit describes it as “the least repairable laptop” they’ve ever taken apart.
“Apple has packed all the things we have into one beautiful little package.” For consumers, this means incredible expensive repair bills, and little to no upgradeability at all.
The principal at my elementary school was fond of saying that every privilege comes with a new responsibility. That phrase often comes to mind when I think about BYOD programs. The ability to use your personal iPhone, iPad, or other mobile devices in the workplace is a privilege. Even though it may make you a happier and more productive employee, using your personal device means that you take on certain responsibilities once taken care of by your IT department.
Tasks and costs like cell service, supporting technical problems specific to your device, choosing and purchasing apps, and even maintaining some aspects of data security become your responsibility. Then there’s the ultimate responsibility question – what happens if your iPhone or iPad is damaged?
While most BYOD programs are designed to incorporate issues around support, expenses, and security, many don’t include a policy for physical damage to a device.
Apple could be preparing to kill off OS X Lion early in favor of its predecessor, Mountain Lion, according to the company’s AppleCare training schedule. One source claims that the Cupertino company is already recruiting and training staff for the new release, which could get its debut in June, weeks earlier than expected.