Edward Hornsey has had an impressively long relationship with Apple’s customer service department. The 24 year-old has returned 51 iPhones in the past year, and Apple has replaced them with brand-new units.
The only problem is that none of those phones were his, and he’s now in jail for fraud.
The Apple Watch is now available for pre-orders, and with it Apple has revealed a few more details about the cost of its AppleCare+ service for the wearables — ranging from $49 for the cheapest option all the way up to $1,500.
Apple told us last month it would make AppleCare+ available for anybody who just knows they’re going to break Apple Watch’s display. Apple still hasn’t officially revealed pricing, but a leaked internal screenshot may have just revealed the extra cost of insuring your timepiece.
Have you ever had an Apple product bite the dust only a few months after its warranty or AppleCare expired? Out-of-warranty repair costs can easily soar into the hundreds of dollars for Apple products, but if you purchased your Mac using a credit card that offers extended-warranty protection, you might be able to get that money back.
Many credit cards offer purchase-protection and extended warranties, which are usually included as a free benefit for qualifying purchases made using the card. I recently had a MacBook Air die. It was over three years old, so it was no longer covered by Apple’s One-Year Limited Warranty or AppleCare. Fortunately, I purchased it using an American Express credit card and, therefore, AMEX’s extended-warranty program gave me extra coverage.
Read on to learn how Apple repaired my broken MacBook Air and AMEX reimbursed the cost — saving me nearly $300.
NASA’s unmanned Antares rocket exploded at launch above Wallops Island, Virginia, yesterday on route to dropping off supplies at the International Space Station.
A lesser casualty of that explosion? One rocket watcher’s iPad, which was blown to smithereens by the explosion.
But don’t worry. Cupertino did the right thing: They replaced it.
Naturally, you hope your new iPhone will stay in mint condition until you’re ready to upgrade or resell. But the fact is, if you cringe at the possibility of a $200 repair bill for a broken screen, it’s time to think about getting an extended warranty.
You’ve got several options: AppleCare+ is available for purchase with new hardware, and mobile carriers and third-party warranty providers sell plans with different perks. You should also check out your personal insurance provider if you’ve got one. Some homeowner’s and renter’s policies offer protection plans for personal belongings, and you might already be covered. The deductibles tend to be steep, but it’s still worth giving your insurer a call to know your options.
Deciding on a warranty can be tricky, so we’ve done the hard work for you.
With every new iPhone purchase, it’s important to weigh the cost of repairs against the value of Apple’s extended warranty. This year, Apple has raised repair costs for the iPhone 6 and 6 Plus.
Here’s the complete cost breakdown for out-of-warranty repairs:
LAS VEGAS – Dropping your iPhone in a pool of water can be a traumatic experience. Especially if you don’t have AppleCare+. Sure, there are a bunch of home remedy methods you can try to dry it out, but I’ve never had any success shoving my soaked iPhone in a bag of rice. Enter Bheestie, a small plastic bag that claims to remove water from you gadgets faster than any home remedy.
It’s the season for new iPhones and iPads. If you’re buying a new device you may be wondering how to best protect it from the risk of defect or damage. Aside from using a case, you may also be thinking about purchasing a supplemental protection plan.
There’s a reason why many consumer rights advocates agree that protection plans are a bad deal for consumers. The plans are expensive and only a small fraction of people that buy them actually end up using them. With that said, some people find value in the peace of mind and ease of repair that protection plans offer.
If you do decide extra protection is right for you then weigh your options carefully. Protection plans aren’t cheap and their terms and conditions vary widely from one plan to another. Buying an overly-expensive plan or assuming that a plan offers coverage where it doesn’t can be a frustrating and costly mistake.
So, how do your options stack up? Let’s look at a few of them with a focus towards plans most suitable for the new iPhone 5S. Hopefully this article will give you some ideas about the types of things you can look out for when you’re shopping for protection plans. You’ll find a table summarizing the protection plans at the end of this article.
Apple’s One-Year Limited Warranty
While not technically a protection plan, Apple’s One-Year Limited Warranty is your first line of defense. It comes included with every new or refurbished Mac including the iPhone and iPad regardless of where you purchase it. For example, if you buy a new iPhone 5S from your local T-Mobile store it’s still covered by Apple’s One-Year Limited Warranty. The warranty covers your device from manufacturing and design defects, but it does not protect it from theft, loss, or accidental damage. As the name suggests, it gives you coverage for one year. If you find a defect within that first year, Apple will repair or replace your device, free of charge. There is no signup fee; there is no deductible.
If defects are your main concern, then remember that Apple’s One-Year Limited Warranty provides very good protection at no extra cost to you. If, however, you are genuinely concerned about loss, theft, accidental, damage or extended warranty coverage beyond the first year then maybe a protection plan is right for you.
AppleCare+
Despite recent price changes, AppleCare+ is still the Cadillac of protection plans in terms of convenience and service. AppleCare+ offers extended warranty coverage and protection from accidental damage from handling (known as “ADH”). AppleCare+ is only available for the iPhone, iPad, iPod Touch, and iPod Classic and for those devices AppleCare+ is your only AppleCare option (i.e. you cannot purchase standard AppleCare for those devices).
The plan’s convenience and service quality are its standout features. First, Apple is your one-stop-shop for everything you need. You can buy AppleCare+ along with your device, or any time within 30 days after purchase. When doing the latter, Apple does require you to have your device inspected either in-person at an Apple Store or through remote diagnostic by calling (800) 275-2273. Servicing your device under AppleCare+ is also extremely convenient. You can choose from the many service options Apple offers: carry-in to an Apple Store or Apple Authorized Service Provider (“AASP”), mail-in service, do-it-yourself service (“DIY”), etc. Carry-in service often results same-day service, which is as good as it gets.
Second, you should expect parts and labor under AppleCare+ to be of the highest quality because Apple, the original manufacturer, is doing the work. It’s one thing to say Apple has a great track record in this regard, which it does, but Apple also backs it up on paper. The AppleCare+ policy states that when repairing your device Apple will use new parts or parts that are equivalent to new in performance and reliability.
AppleCare+ does have its drawbacks. It has always been one of the more expensive protection plans and upcoming changes to AppleCare policies and procedures may, someday, render it a less attractive option. The recent increase to the ADH service fee has made it even more expensive. AppleCare+ for the iPhone will now cost you $99 up front and $79 per ADH incident (limited to two ADH incidents). AppleCare+ for the iPad will now cost you $99 up front and $49 per ADH incident (limited to two ADH incidents).
While this may sound like a great idea, remember that Apple’s current procedure for carry-in service for many devices is to simply give you a new device. The current process usually takes a matter of minutes, which is one of the plan’s best features. If these proposed changes become a reality, then you may be forced to wait while a technician performs the repair work. Time will tell whether this negatively impacts the quality of service, but it will most certainly increase the amount of time you need to wait for a repair.
Third-Party Protection Plans
If you’re looking for coverage or pricing options that are different from AppleCare+, then third-party protection plans may be a good alternative. Third-party protection plans give you diverse options in terms of cost, coverage, and service.
However, the diversity in these plans is a double-edged sword because they vary widely depending on who is offering the plan, what you’re protecting, and specific protection options (e.g. two-year vs. three-year terms, deductible-free plans, etc.). To make things more difficult, important information is often buried deep in contract legalese.
The devil is in the details: read the fine print and evaluate your choices carefully in terms of pricing, coverage, and service. For simplicity’s sake, let’s compare SquareTrade’s iPhone 5S protection plans to AppleCare+ for the iPhone 5S (prices and plan options as of September 2013).
Pricing differs both in terms of the signup fee and ADH service fee. SquareTrade’s iPhone protection plans cost between $124 for up to two years of coverage and $154 for up to three years of coverage. AppleCare+ costs $99 for two years of coverage. SquareTrade does offer special promotional pricing from time to time. AppleCare prices generally do not change. For repairs, SquareTrade’s plan costs $50 per ADH incident for the iPhone 5S whereas AppleCare+ costs $79 per ADH incident.
Term of coverage is also different. AppleCare+ provides two years of extended warranty support plus two incidents of ADH. There are no other limits on support or service. SquareTrade gives you up to two or three years of extended warranty support (depending on the plan you buy) plus up to four incidents of ADH, but limits the life of the protection plan to the value of the protected device. Note the emphasis placed on “up to” when describing SquareTrade’s plan. Once SquareTrade performs repair or replacement services that, in aggregate, add up to the value of your insured device the plan is terminated and your device is no longer covered.
These differences in coverage term can impact you in unexpected ways. For example, consider how the different coverage terms play out in situations involving warranty-type defect repair (i.e. defects typically covered by warranty). If your iPhone is still under its One-Year Limited Warranty Apple will service it under that, no questions asked.
If your iPhone is no longer covered by its one-year warranty Apple will service your iPhone under AppleCare+ (assuming you purchased AppleCare+). Under AppleCare+ Apple will repair or replace your defective device with no limitations just as it did under the warranty period. Warranty-type service does not carry a deductible, it do not count as an ADH incident, and there are no limitations on number of defect repairs.
Under SquareTrade’s protection plan, SquareTrade will refer you to Apple if your iPhone is still covered by its one-year warranty. If your iPhone is not covered by its warranty, then SquareTrade will have you mail it to them so they can do the repairs. There is no deductible for warranty-type service under SquareTrade’s plans either, butthe cost of repairs will be deducted from the life of your protection plan.
For example, let’s say SquareTrade values your iPhone at $549 and during the second year of ownership a manufacturing defect in the iPhone’s screen renders it inoperable. SquareTrade will service your iPhone, but it will deduct the value of the repair from your protection plan contract. If SquareTrade values the repair at $230 then you will have $319 left of coverage ($549 – $230 = $319) under the protection plan. Should misfortune strike again, you had better hope the cost of repair doesn’t exceed $319. Under AppleCare+ the warranty service will not impact your remaining ADH coverage in any way.
Finally, the service is very different. You can expect both the process and quality of repair services to vary dramatically between third-party protection plans. No matter how you look at it, there is more red tape involved under third-party protection plans than there is under AppleCare+.
The quality of repair services also varies. As mentioned above, AppleCare+ guarantees a high standard: replacement parts are guaranteed to be new or equivalent to new in performance and reliability. Not all third-party protection programs make specific guarantees about labor or replacement parts. Many of these plans guarantee only re-manufactured parts, refurbished parts, parts of merchantable quality, or are silent on the subject altogether. SquareTrade guarantees new or refurbished parts. The quality of repair parts and/or workmanship may matter to you and, if it does, you should take time to understand how different protection plans will repair your device.
Carrier Insurance Plans
Mobile carrier insurance plans are just third-party protection plans offered directly by your mobile carrier (usually through an affiliated insurance company). Many of the same caveats with mobile carrier insurance plans also apply to other third-party protection plans – read the fine print.
Two of the biggest advantages of mobile carrier insurance plans are their low up-front cost and extensive coverage. First, mobile insurance plans typically do not charge a hefty signup fee. For example, AT&T’s Mobile Insurance Plan for the iPhone 5S costs $6.99 per month for the duration of AT&T’s standard two-year mobile services contract. If spending $99 or more up front on a protection plan isn’t in your budget right now, then perhaps a low monthly fee would work better for you.
Second, mobile insurance plans typically offer far more coverage in terms of types of loss and amount of coverage than you might get with AppleCare+ or third-party protection plans. AT&T’s Mobile Insurance Plan protects your device from “loss,” which it defines as accidental loss, theft, ADH, or warranty-type failure outside of coverage period of the original manufacturers warranty. AppleCare+ and SquareTrade do not cover lost or stolen devices. AT&T’s Mobile Insurance Plan guarantees protection from two loss incidents per twelve-month period, for a total of four loss incidents over the life of your contract. The coverage value for each incident is capped at $1500, which is more than enough to cover an iPhone 5s (although each loss incident also carries a hefty deductible). AppleCare+ and SquareTrade have more stringent limits due to ADH allotments or limitations on value of service (discussed earlier).
The biggest disadvantages of mobile carrier insurance plans are that they’re extremely expensive in the long term and they suffer from many of the same process and service quality headaches common to third-party protection plans.
Process and quality of service considerations are similar to other third-party protection plans. AT&T’s Mobile Insurance has a claims filing process, which imposes certain duties that you need to understand. For example, if your loss incident involves any violation of law or loss of possession (e.g. your iPhone 5S was stolen) you are required to promptly notify local law enforcement and obtain proof of that notification. If you have ever had to report stolen property to the authorities, you know that it is not often a very convenient or streamlined process…
Credit card purchase protection programs offer a superb way to mitigate risk without paying out-of-pocket for a protection plan. A number of different companies offer cards (credit and debit) that include automatic purchase protection.
Credit card purchase protection programs give you additional but limited return, extended warranty, ADH, loss and theft protection for anything you buy using the card. There are no enrollment conditions; there are no signup fees; there are no deductibles. Although many cards that offer purchase protection charge annual fees there are plenty that do not. For example, the AMEX Blue Cash Everyday card has no annual fee and includes purchase protection as one of its benefits.
Credit card protection programs typically offer extensive coverage from ADH, loss, or theft for up to 90 days after purchase and extend the terms of any manufacturer’s warranty by a year or more beyond expiration. For example, AMEX’s purchase protection program will extend Apple’s One-Year Limited Warranty by one year after it expires. Moreover, AMEX’s purchase protection program also extends manufacturer service plans by up to one year (i.e. AppleCare+ because Apple is the manufacturer).
The biggest drawbacks to credit card protection programs are their limited coverage, varying terms and conditions, and lack of convenience compared to more comprehensive protection plans such as AppleCare+ or SquareTrade. Coverage from loss, theft, or ADH lasts only for a short time; after 90 days you’re on your own.
Got a problem with your Mac that makes you call an AppleCare representative over the phone? You no longer have to use mere words to try to explain what’s wrong. Apple has now updated its support site, allowing users to initiate screen-sharing with the AppleCare rep on the other side of the line.
Samsung looks to be preparing its own extended warranty plans that will provide additional coverage for its smartphones, tablets, and other consumer electronics, according to a new trademark registered with the U.S. Patent & Trademark Office.
Called “Protection Plus,” the service is expected to offer the same kind of protection that is available to iPhone, iPad, and iPod users with AppleCare+.
AppleCare+ subscribers can now get repairs and replacements for their iPhones, iPads, and iPod touches while they’re abroad following recent changes to the service. Subscribers were previously required to contact Apple in their home country, but now they can pop into any Apple retail store in territories where AppleCare+ is sold.
For Americans, AppleCare+ is a fantastic service that takes a lot of the background stress out of having an iPhone. For just $99 and $49 per incident, Apple will replace your iPhone up to two times for accidents or damages, due to clumsiness, accidents, or whatever. I replaced a completely watersoaked iPhone 5 through AppleCare+, and a screen-cracked iPhone 4s. It really takes a load off.
Until now, AppleCare+ was only available to Americans, and was only available for iPhones and iPads. But yesterday, Apple unveiled some big changes to AppleCare+ that makes it accessible to Europeans for the first time.
AppleCare+, the $99 extended warranty for iPhone and iPad that covers accidental damage as well as component failure, could soon be heading to Europe. Apple first began selling the service two years ago, but as things stand, it’s only available to customers in the United States and Canada.
Those with older iPhones and iPods are now being contacted regarding a possible payout over faulty liquid damage indicators that caused some customers to lose out on free AppleCare repairs. Apple agreed to pay $53 million in a class action lawsuit earlier this year, and those who may be eligible for damages should be receiving an email soon.
Apple still isn’t correctly informing consumers about their warranty rights in Europe, according to the European Union’s Justice Commissioner, Vivian Reding.
The Cupertino company changed its European warranty policies last year after it came under fire for not meeting EU regulations. But it’s still not providing consumers with the right information in at least 21 of the EU member states, Reding says.
Apple has extended its warranties on Macs and iOS devices in Australia from 12 to 24 months, but the Cupertino company is keeping quiet about it, The Sydney Morning Herald reports.
The change has been made to comply with Australian consumer law, which states that statutory warranties should stand for a “reasonable” period of time, even after the manufacturer’s standard warranty has expired.
Buying an iPhone without getting AppleCare+ or your provider’s insurance plan is a bad move. You’re going to break that screen eventually trust us.
If you don’t live near an Apple Store, then you might want to go with your carrier’s own insurance protection plan on your iPhone. AT&T & Verizon already offer insurance for iPhone customers, and Sprint is finally joining the mix too.
Apple’s AppleCare Protection Plan has come under fire once again in Europe after Test-Aankoop/Test-Achats, a Belgian consumer watchdog, filed a complaint against the way in which the Cupertino company markets the product in Europe.
Customers within the European Union are entitled to a free two-year warranty with any consumer electronics purchase, but Test-Aankoop/Test-Achats claims that Apple’s warranty marketing doesn’t properly explain these rights to Belgian shoppers.
Apple has set the gold standard for warranty and customer support with its successful AppleCare program, and now Amazon apparently wants in, having filed a trademark for a service that sounds suspiciously like, well, AmazonCare.
There’s a good chance you can think of someone who plans on giving an Apple product this holiday season. Apple has rolled out its own Holiday Gift Guide and has its own gifting information page, which details the basics about gifting Apple products. If you’re looking for a little more assistance when shopping for Apple products then this guide is for you. Here we offer some simple tips to help the average holiday shopper save time and money when gifting Apple products.
Nobody likes speaking to an automated phone system — they’re more unreliable than Siri — but a lot of companies use them, including Apple. You don’t necessarily have to speak to them for very long, however. Simply say the F-word next time you phone AppleCare and straight away you’ll be transferred to a human being — though your problem may not get solved any quicker.
Most software released for Macs and iOS devices is designed for the general public – programs, utilities, games and Apple’s own website. But an important and growing industry exists behind the scenes to keep all that shiny Apple gear working.
GsxWarranty is a small utility for Macs, Windows PCs and iPhones which allows a technician to quickly check warranty status on Apple products. By entering the serial number GsxWarranty displays detailed information concerning AppleCare, service parts and configuration details.