Apple extends service for buggy Smart Keyboards

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Apple has extended service on the Smart Keyboard for iPad Pro to address
Apple has extended service on the Smart Keyboard for iPad Pro to address "functional issues."
Photo: Apple

Apple says it will service “functional issues” on Smart Keyboards for the iPad Pro for up to three years, according to internal memos sent to Apple stores and service providers recently.

The company, in the memo sent last week, acknowledged that some Smart Keyboard owners experienced stuck or unresponsive keys as well as non-working Smart Connectors. Apple says it will fix any qualifying keyboards free of charge within three years of the date of purchase. The company will also give a refund to any customer who already paid for service on a Smart Keyboard.

You can now buy AppleCare+ one year after getting an iPhone

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AppleCare
Don't be a fool, protect your tool.
Photo: Apple

If you’ve purchased a new iPhone in the last 12 months but failed to buy AppleCare+ to protect it, Apple is ready to cut you a break.

Apple has decided to extend the period in which iPhone buyers can get AppleCare+ to one full year from the data of purchase, after previously only letting you buy it within 60 days.

10 key takeaways from Apple’s historic earnings call

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moneyapple
Apple made a ton of money. What more do you need to know?
Photo: Ste Smith/Cult of Mac

Apple faces class action lawsuit over AppleCare+ refurbs

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Crack! This one's got to go back to Apple.
Crack! Apple's replacement program is facing a lawsuit.
Photo: Jim Merithew/Cult of Mac

Apple was hit with a new class action lawsuit today in California by customers who have purchased the company’s AppleCare and AppleCare+ plans to cover damages on iPhones and iPads.

At the heart of the lawsuit is Apple’s long-held policy to replace broken devices with units that the company claims are good as new in performance and reliability, even though they’re second-hand refurbished models.

The cheap ways to protect your tech without AppleCare, this week on The CultCast

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x
It's gonna break... we'll tell you how to protect your tech on the cheap.
Photo: Unbox Therapy

This week on The CultCast: The best ways to get your gadgets the protection you want, but without those high AppleCare prices! Plus: The iPhone 7 might pack more storage than you expected; taking over Tidal could mean CD-quality streaming is coming to Apple Music; hands on with the iOS 10 and macOS Sierra betas; “the Fappening” hacker heads to the slammer; and this year’s iPhone Photography Award winners prove your iPhone is all your need to create captivating images.

Our thanks to Casper for supporting this episode. Casper’s American-made mattresses have just the right amount of memory foam and latex, and people everywhere love them. Learn why and save $50 off your order at casper.com/cultcast.

Fixing your broken Apple Watch just got cheaper

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Crack! This one's got to go back to Apple.
Crack! This one's got to go back to Apple.
Photo: Jim Merithew/Cult of Mac

Apple is making it cheaper to repair broken Apple Watch Sport units that are no longer under warranty.

In an updated support document covering Apple Watch warranty services and pricing, the company revealed the out-of-warranty service fee on the Sport model has dropped $30.

Apple boosts price of AppleCare+, slashes iCloud storage fees

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Buying AppleCare+ for iPhone just got more expensive.
Buying AppleCare+ for iPhone just got more expensive.
Photo: Apple

Adding AppleCare+ coverage to your iPhone 6s is going to cost you a little more extra this year. Apple didn’t announce any pricing changes on stage at yesterday’s event, but the company did update its website to reflect the higher prices, and not only will iPhone 6s owners have to pay more to buy AppleCare+, they’ll also be charged more for service fees.

‘Businessman’ who made $43,000 scamming Apple jailed

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Defraud Apple, go to Egypt.
Defraud Apple, go to Egypt.
Photo: Edward Hornsey/Facebook

Edward Hornsey has had an impressively long relationship with Apple’s customer service department. The 24 year-old has returned 51 iPhones in the past year, and Apple has replaced them with brand-new units.

The only problem is that none of those phones were his, and he’s now in jail for fraud.