Apple Support

Read Cult of Mac’s latest posts on Apple Support:

Apple makes it easy to find all product documentation in one place

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Apple Documentation web section
Apple's new Documentation web section offers all product manuals, specifications and downloads in one place.
Photo: Apple

Apple recently added a new “Documentation” web section that puts all product information for every product in one place. That way, you won’t have to search across multiple pages to find the product manuals, specifications or downloads you need, no matter which piece or hardware or software you need help with.

Apple explains how to use Do Not Disturb on iPhone

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Apple explains how to use Do Not Disturb on iPhone
Do Not Disturb mode lets you work or have fun without distractions from your iPhone.
Graphic: Apple Support

When you want to work or watch a movie without distractions, turn on Do Not Disturb on your iPhone. A new Apple video shows how to activate this mode.

The activation process is simple enough that this Apple Support video mostly serves as a reminder that Do Not Disturb is available.

What you should know about Apple Support scam calls

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What You Should Know About Apple Support Scam Calls: Don't fall prey to increasingly tricky scammers.
Don't fall prey to increasingly tricky scammers.
Photo: Khusen Rustamov/Pixabay License

Once technical hurdles start ruining one’s day, most people would do anything it takes to resolve them as soon as possible and get on with their merry lives. This is especially true if resolving the problem is needed to progress with the task at hand, service a client, or anything along these lines.

When there is a looming sense of urgency, you are much more likely to fall victim to a scam or buy into a false pretense that someone can help you out. What a perfect atmosphere for scammers to prosper — and they’re getting increasingly more sophisticated in their ways. Falling in line with the rest of their repertoire of methods they use to defraud you, there is the infamous Apple Support scam, the latest addition to bad actors’ bag of tricks.

Apple Support app adds repair cost estimates for iPhone and iPad

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Apple Support repair costs
It's now easier to find out how much you'll need to pay.
Image: Killian Bell/Cult of Mac

Got a broken Apple device that needs fixing? The Apple Support app has begun showing repair cost estimates in some locations, giving customers an idea of how much they’re going to have to cough up before they book in.

The estimates appear to be available for “common repair topics” — like replacing broken displays and back panels, or swapping out old batteries — for the most popular iPhone and iPad models in use today.

Apple reaches out to developers with free, live Tech Talks 2021

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Apple reaches out to developers with free, live Tech Talks
Series of online sessions and one-on-one conversations will support developers.
Photo: Apple

Apple will provide one-on-one guidance to developers in a series of online events dubbed Tech Talks 2021. There will be presentations from Apple experts, each followed by a Q&A session. Plus experts will open their virtual doors in “office hours” meetings.

The free series will include more than 100 live sessions and 1,500 office hours. All coming from Apple locations around the world in multiple time zones.

Motorcycles can permanently screw up your iPhone camera

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Motorcycles can permanently screw up your iPhone camera
Harleys and iPhones don’t always mix well.
Photo: Javier Aguilera/Pexels

Motorcycle riders, if you’ve noticed that your iPhone pictures have been getting worse, it’s not your imagination. Apple warned that long-term exposure to “high amplitude vibrations” can damage the camera in your iPhone.

And the situation isn’t much better with scooters.

‘Apple for Kids’ makes it easier for parents, guardians to manage devices

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Apple for Kids online portal
A one-stop shop for support.
Screenshot: Cult of Mac

The new “Apple for Kids” online portal, rolled out on Thursday, makes it easier for parents and guardians to manage iPhones, iPads, and other Apple devices used by children. The hub includes useful links that will help with everything from initial setup to reversing accidental purchases.

Apple Support app gets step-by-step troubleshooting guides

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Apple Support 4.0 runs on iPhone but covers all Apple products and services.
Apple Support 4.0 has a new, customized user interface to highlight info about products you own.
Photo: Ed Hardy/Cult of Mac

The official Apple Support iOS app got a facelift, including adding step-by-step guides to fixing common problems. And Dark Mode, too.

The app runs on iPhone or iPad, but offers information on Mac, AirPods and many other Apple products and services.

Apple extends product return period following store closures

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Apple.Retail.Barcelona.2
You'll have 14 days after stores reopen.
Photo: Apple

Apple is extending product return policies after it made the decision to close all retail stores outside of Greater China amid the ongoing COVID-19 pandemic.

In its updated Temporary Retail Store Closures document, the company says customers will be able to return items for up to 14 days after stores reopen.

Apple OKs disinfecting wipes for cleaning devices

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The Häns Swipe-Clean cleaning solution cuts through the surface's oily residue.
You can use disinfecting wipes on your Apple devices.
Photo: David Pierini/Cult of Mac

With the COVID-19 virus spreading, you’ve probably never been more thorough about washing your hands. But you quickly defeat the purpose as soon as you touch that disgusting iPhone or Mac keyboard.

It’s true your devices host more germs than apps. So Apple recently updated its product cleaning page, offering peace of mind as we stress out about COVID-19.

iPhone 11 warns you if repair shops install fake Apple display

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iPhonedisplaywarning
Seeing this warning could be bad news.
Photo: Apple

Apple added a new feature in iOS 13.1 that alerts iPhone 11, 11 Pro and 11 Pro Max owners when a repair shop has installed a non-genuine display on their device.

In a support document detailing the new warning feature, Apple explains why you should only seek support from technicians who have completed training from Apple and use genuine Apple parts. Of course, Apple parts can be more expensive than knock-off displays, but using the cheap stuff could cause issues with multi-touch, display brightness and colors.

Malicious ‘Apple Care’ phishing scam targets iCloud users

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Hacker who tried to extort Apple for $100k is spared prison
Hacker who tried to extort Apple for $100k is spared prison
Photo: Jim Merithew/Cult of Mac

The latest phishing scam targets iCloud users, trying to scare them into installing malicious software on their iOS devices.

Some users have received emails recently that push them to fake Apple Support websites. Once there, the sites prompt them to call “Apple Care” because their devices are supposedly “locked for illegal activity.” Here’s how to avoid the scam.

Apple will answer HomePod owners’ burning questions during live Q&A

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Apple will provide HomePod tech support at a special online event in a few days. Get your questions ready.
Apple will provide HomePod tech support at a special online event in a few days. Get your questions ready.
Photo: Apple

The HomePod is a new product and Apple wants to be sure owners of this smartspeaker are getting all the benefits. That’s why the company scheduled a live chat with HomePod specialists for later this week. It’s open to anyone with questions.

A lot of people get tech support on their electronics from friends, but the $349 HomePod is struggling to compete against the much cheaper Amazon Echo, so many users probably don’t know someone else with this device.

Apple Support app for iOS hits 20 new countries

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Apple Support
The Apple Support app makes it easy to get help on iOS.
Photo: Apple

The official Apple Support app for iOS has expanded its reach to 20 new countries and regions.

Free to download, the app provides users with technical support for Mac, iOS, and other Apple devices. It also provides the option to call, chat, or email an Apple Support representative.

Apple targets Android switchers in latest series of simple ads

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Apple
iPhone has better support.
Photo: Apple

Apple is hoping to convince Android users to switch to iPhone with its latest set of short ads that highlight some the iPhone’s best features.

Five new ads were published by Apple this afternoon covering everyone from ease-of-use to customer support. Most of the ads are less than 15 seconds long and similar in style to the simple campaign Apple launched last year.

Watch all five ads right here:

Super Mario Run and other awesome apps of the week

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Awesome Apps
'Appy holidays. Almost.
Photo: Ste Smith/Cult of Mac

It’s the week before Christmas and, if you’re tired of buying gifts, decorating trees, or complaining about the weather, why not download some of the week’s hottest App Store titles?

Check out our picks below. From the long-awaited Super Mario Run and beyond, these are the most notable app launches of the past seven days.

The new MacBook Pro may have some battery issues

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Luminar
Some owners of the new MacBook Pro report unexpectedly short battery life.
Photo: Apple

Apple’s innovative new MacBook Pro may come with a battery that is a magnet for problems.

Several owners of the MacBook Pro with Touch Bar have taken to Apple’s support forums and Twitter to complain that the battery inside the new machine doesn’t last nearly as long as advertised.

How to find out if your iPhone 6s battery is eligible for replacement

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The iPhone 6s has more junk in the trunk.
The iPhone 6s has more junk in the trunk.
Photo: Apple

Apple is offering iPhone 6s customers a free battery replacement for devices that unexpectedly shut down. The problem mostly affects iPhone 6s units made between September 2015 and October 2015.

If you’re not sure when your iPhone 6s was made, you can use a new tool created by Apple to find out if your device has a faulty battery.

Here’s how to check: