iOS 9 bricks iPhones with unauthorized Touch ID repairs

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Repairing your homebutton could brick your iPhone.
Repairing your homebutton could brick your iPhone.
Photo: Apple

Getting a broken home button on your iPhone 6 replaced may cause the entire device to become a worthless brick of metal and glass.

Thanks to a new feature in a software update recently pushed out by Apple, thousands of iPhone users who had their devices fixed by non-official repair shops have been greeted by a disastrous “error 53” message that locks the device — and even the Apple Store can’t bring it back from the dead.

Apple lets you trade in broken iPhones

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apple-iphone-cracked-security-mac-ios-malware-flaw
Apple's new trade-in program won't discriminate against cracked iPhones.
Photo: Faris Algosaibi/Flickr CC

Apple is rolling out several new programs in its retail store locations that will give credit for iPhones with pretty severe damage, according to a report. The program will allow customers with a cracked screen, damaged buttons or damaged cameras to trade in their faulty device without issue. Apple previously wouldn’t accept this kind of damage in its Reuse and Recycle trade-in program.

Angela Ahrendts spills the secret behind Apple’s success

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Angela Ahrendts: Apple Senior VP of
Retail and Online Stores.
Angela Ahrendts' strategies are paying off in a big, bad way.
Photo: Apple

Apple Store retail guru Angela Ahrendts says that the secret behind Apple’s success is its culture, telling an interviewer that, “The company was built to change people’s lives.”

The dedication to keeping not just customers, but also employees, feeling like they’re part of a greater mission is paying off in a big way, too — with Ahrendts noting that last year Apple Stores had their highest employee retention rate in history, with 81 percent of people staying put.

Apple Store employee restores faith in humanity with simple act

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Sometimes, people get it right.
Sometimes people get it right.
Photo: LynnMarie Rink

When LynnMarie Rink and her son, James, got to the Nashville Apple Store to replace his broken iPad last week, they weren’t expecting anything unusual. Of course, for James and his mom, atypical is their way of life.

James has Down syndrome and autism, and uses his iPad to communicate. When he got to the Apple Store last Thursday, he got excited at something out in the mall and ran out of the store at top speed. Unfortunately, there was a big glass wall instead of a door in front of him, and he ran into it face first, causing a little scene with tears and a fat lip.

It was just then that an Apple Store employee came up and offered to help them get their new iPad — and did something amazingly gracious.