Apple tops tech support rankings for third year in a row

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The Genius Bar is one of the best things about buying a Mac.
The Genius Bar is one of the best things about buying a Mac.
Photo: Apple

If you want to get the absolute best tech support for your laptop, pay the Apple tax and get a Mac.

In the latest annual Tech Support Showdown rankings, Laptop Magazine has awarded Apple the number one spot for the third straight year. Apple beat out nine other companies, but it’s starting to get some serious competition from companies like Acer that are focusing more on online service.

While Apple goes thin, Windows PCs go fat at CES 2017

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Need extra ports? Have fun lugging this beast around.
Need extra ports? Have fun lugging this beast around.
Photo: Acer

CES2017 Apple got some serious flak from fans when it unveiled its new MacBook Pro at the end of 2016, but if CES 2017 is any indicator, Apple’s not in danger of being out innovated by PCs anytime soon.

The MacBook Pro’s Touch Bar may not be a phenomenal innovation. And its four USB-C ports mean you’ll need some dongles. But when looking at the competition, the MacBook Pro is hands-down the sleekest, most useful and most beautiful laptop you can get in the world right now.

Look at these embarrassing Windows laptops:

Acer’s New Iconia A1-830 Tablet Is A $180 iPad Mini Clone

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Acer has today announced two new Android-powered tablets that it will introduce at CES in Las Vegas next week, one of which is a $180 iPad mini clone. It’s called the Iconia A1-830 and it sports a “premium aluminum” chassis that houses a 7.9-inch display, a 1.6GHz Intel Atom processor, and 1GB of RAM.

Acer also announced the Iconia B1-720, an entry-level device with a $129 price tag that looks a lot like the 2012 Nexus 7, and has a 7-inch display and a 1.3GHz dual-core processor.

WSJ: Apple Partners With New Suppliers For iPhone 5c & iPad Mini

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Apple is expected to introduce another 4-inch iPhone, but it probably won't be cheap.
Apple is expected to introduce another 4-inch iPhone, but it probably won't be cheap.
Photo: Apple

Apple is reportedly teaming up with new suppliers to boost production of the iPhone 5c and the iPad mini to meet strong consumer demand, The Wall Street Journal reports.

Wistron Corp., a manufacturer based in Taiwan that already produces smartphones for BlackBerry and Nokia, will be tasked with assembling the iPhone 5c; while Compal Communications, which currently works with Acer, Dell, Lenovo, and others, will manufacturer the iPad mini.

iPad Sales Slip In Q2 2013 As Android Tablets Increase Their Lead [Report]

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For a long time after its launch, the iPad was by far the best-selling tablet on the market, and no matter how hard they tried, rival devices didn’t stand a chance of stealing its market share. But that’s all changed, according to the latest figures from IDC.

Android-powered slates saw a staggering 163% increase in the last year, and they’ve now overtaken the iPad and opened up a rather large gap in market share.

iPad Tops J.D. Power Customer Satisfaction Survey For Second Year Running

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iPad-jd-power-award

The iPad has earned first place in the J.D. Power and Associates customer satisfaction survey for the second year in a row, just a month after Apple’s iPhone secured the award for the ninth time. The popular slate scored 836 out of a possible 1,000 points having been rated on performance, ease of operation, styling and design, features, and cost.

Despite Overall PC Sales Falling, Apple’s Mac Business Grew In 2012

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applesalespcq42012

In the Post-PC era, we’ve seen PC sales steadily decline while consumers embrace tablets. Dell and Acer have suffered huge losses while the PC market contracts, but Apple’s Mac business is actually growing year over year.

Research firm Gartner released their personal computer shipment data for the fourth quarter of 2012 today, and found that while some manufacturers are in decline, a select few have been able to increase their marketshare.

Here’s How Insane Apple’s Profits Have Been In 2012 Next To Their Competition [Graph]

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applesprofitiscrazy

 

When you just look at the money Apple made in 2012 it’s pretty incredible. But when you provide some context to those earnings and put Apple’s profits next to the competition’s profits, Apple’s performance is absolutely mindboggling.

From October 2011 to September 2012 Apple made more money than Microsoft, Ebay, Google, Yahoo! Facebook and Amazon combined. In that same period, Dell, Asus, Intel, Acer, IBM, Lenovo, and HP (basically the entire PC industry) only made $19.3 billion in profit, which is less than half of Apple’s profit.

Source: Statista