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Former CEO John Sculley explains how Apple sells experiences

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I’m a sucker for Apple history, and I particularly enjoy hearing from the people who had an impact on shaping Steve Jobs into the incredible force of nature that he became.

In a new interview with John Sculley, the former Apple CEO sheds some light on what may have been his single biggest lasting impact on Apple: the drive toward making the experience of using an Apple product one of the company’s most important focuses.

Sculley catches a lot of flack for being the CEO who kicked Jobs out of Apple back in 1985, but after Jobs and Tim Cook he was the best of CEO Apple ever had, and someone who’s always interesting to hear talk about Apple. In this particular video he shares his thoughts on the original Macintosh ad and why Apple trumps everyone else at marketing.

More of Sculley’s thoughts after the jump.

How Steve Jobs prepared Apple for controversies like Bendgate

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"You like me, you really like me!" Photo: Ben Stanfield/Flickr CC
Photo: Ben Stanfield/Flickr CC

The infamous iPhone 6 “bending video” may have reached close to 47 million hits on YouTube, but Apple has seemingly escaped Bendgate without any lasting damage — just as it has with every “gate” incident before it.

In a new blog post entitled “The Joy of Apple Slamming,” former Apple ad exec Ken Segall (the man who named the iMac) explains how Jobs created a company able to withstand the kind of damaging rumors that would permanently damage lesser rivals.

The secret? Get people to really, really love you.

Why Apple might kill the “i” forever

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Double down indeed. Not one glimpse of the Apple Watch was leaked to the press or even Chinese manufacturers ahead of this week. No one got the name of Apple Pay right. And who could have predicted the Digital Crown as the UI input for smartwatches? Say what you will about the new products, but Steve's secrecy machine is on point like never before.
Has Apple made the right choice to ditch the i-naming scheme for new products? The man who named the iMac thinks so. (Photo: Business Insider)

From books to phones, Apple’s named everything with the same “i” moniker since 1998. With the Apple Watch and Apple Pay, however, it looks like that convention is set to change. 

Cult of Mac reached out to Ken Segall — the former Apple employee who started the tradition with the original iMac — for his surprising reaction to Apple ditching his naming convention for new product categories.

Why The iPhone 5c Flopped

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Apple won’t come right out and say so, but the iPhone 5c is a (comparative) dud. But why? Legendarly Apple ad man Ken Segall has his theories, and it all comes down to the fact that with the iPhone 5c, Apple violated Steve Jobs’ prime directive: Apple doesn’t do cheap.

Why Steve Jobs Would Have Hated This Inexplicably Stupid Samsung Ad [Video]

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https://youtu.be/uhM-DuM2WgE

Check out the inexplicable Samsung ad above. A weirdo sitting in a barren landscape, giggling at apples, as a synthesizer farts. Then, suddenly, he does a weird dance with Ninjas. Hey, don’t you want to buy a Galaxy S4 now?

It’s completely stupid, and Steve Jobs would have hated it. How do you know? Because legendary Apple ad man Ken Segall says he would have. Here’s why: Steve didn’t want his ad companies huffing the paint thinner.

New Spyshot Suggests Apple Might Not Call The Next iPhone The iPhone 5S After All

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Last year, there was a lot of debate about whether the iPhone 5 (the sixth iPhone at the time) would be called the iPhone 5 or the iPhone 6, and the same happened the year before as people bickered about whether Apple should call the iPhone 4S the iPhone 5.

As the seventh-generation iPhone approaches, the debate is opening up again: what should Apple call it? Ex-Apple ad man Ken Segall has raised convincing arguments saying that Apple is shooting itself in the foot with the “S” series naming convention, signalling to consumers that every other year, you get a half-baked iPhone instead of a fresh new one.

Now, some slim evidence is pointing towards the notion that Apple might be listening to their former advertising prodigy, and that the next iPhone might be called the iPhone 6.

Ex-Apple Adman Predicts 2013 Will Be The Year Of The iPhone’s iPod-ization

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For the last couple months the Internet has been chalk full of rumors that Apple is losing its edge, and that the iPhone isn’t as cool as it once was. Maybe some of those rumors are right, maybe not, but Apple’s ex-Ad Guru, Ken Segall, predicts that the iPhone’s biggest years are still ahead of it.

In a recent blog post, Segall speculates that the iPhone will follow a similar development cycle as the iPod. For the first few years Apple has worked on evolving and perfecting the device, but 2013 will be the year that Segall thinks we’ll finally get an iPhone Mini, iPhones in color, and maybe even a big iPhone.

What Was Ex-Apple Retail Chief Ron Johnson’s Big Mistake At JC Penney?

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Here’s some fantastic analysis on what ex-Apple retail chief Ron Johnson did wrong at JC Penney written by legendary Apple ad man Ken Segall, who completely rejects the idea that Ron Johnson didn’t understand JC Penney’s brand identity, and even wandered around quoting the company’s founder, who detested sales gimmicks. So what was the problem?

Ex-Apple Ad Man: Ron Johnson Is Transforming JC Penney, Just Like Steve Jobs Transformed Apple

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Ron Johnson is taking the lessons he learned from Steve and applying them to JC Penny

Even though Steve Jobs gets credit for making the gutsy move to open Apple retail stores across the country, Ron Johnson deserves a lot of praise for the Apple Store’s success.

Johnson’s vision helped Steve create the most successful chain of retails stores on the planet. Then Johnson left to become the CEO of JC Penny, where he’s faced some heavy criticism for his efforts to revitalize the brand. According to Apple’s old marketing guru Ken Segall, Ron is a visionary in his own right, and he’s transforming JC Penny just like Steve Jobs transformed Apple.

Apple’s Ex-Adman Thinks Samsung’s Ads Are Great

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Ken Segall thinks Samsung's ads are really hurting Apple

Ken Segall has a long history with Apple. He worked with Steve Jobs for over 14-years as the creative director at TBWA/Chiat/Day. Segall is the guy who came up with the ‘Think Different’ campaign, literally put the ‘i’ in iMac, and he’s even got his own book about Steve Jobs.

When it comes to Apple, Ken knows what he’s talking about, and right now, he’s not happy at all with how Apple’s been approaching their ads. In Ken’s opinion, Apple is getting beat up by Samsung because Samsung is producing great ads, and Apple isn’t.