Top stories

Apple Devotes Entire Home Page To Jerome York Obituary

20100318-york.jpg

If ever you needed a sign that Apple was a different kind of technology company, this is it.
What other computer manufacturer would remove its top-selling, hype-inducing, industry-altering new product from the prime spot on its website home page, and replace it with an obituary to an investor?
This is one of those “Here’s to the [...]

Coming Soon: Steve Jobs, the Sitcom

Fake Steve creator Dan Lyons just signed a deal to bring Steve Jobs to another small screen near you.
The half-hour series called “iCon” is billed by the presser as “a savage satire centering on a fictional Silicon Valley CEO whose ego is a study in power and greed.”
Making sure the barbs prick will be the [...]

What’s Next For the iPad? A Tabletop iPad, According to Xerox PARC Circa 1991

Way back in 1991, just as Apple was transitioning from 68k to PowerPC chips, the braniacs at Xerox PARC were predicting it’s entire iPod, iPhone and iPad strategy. And next up for the iPad is a blackboard-sized device.
Nearly 20 years ago, just as personal desktop computers were taking off, researchers at Xerox started thinking about [...]

iPhone App Arms Users With Silent Panic Button

A new app called Silent Bodyguard features a panic button that sends an SOS distress signal with GPS coordinates to potential rescuers without alerting onlookers.
While the $3.99 app, available on iTunes, isn’t the first ICE (in case of emergency) app, this one is backed by Dr. Clint Van Zandt, former FBI chief hostage negotiator and criminal [...]

Reader Submission: Worst Tech Support…Ever

In response to a story I posted about a fixed Mac getting repeatedly shipped all over San Francisco, including to a CompUSA, reader Jonathan has produced quite possibly the most appalling story ever, from his attempts to fix an iMac with Apple New Zealand. It’s unbelievable.

Wednesday, day 8. I phone up at lunchtime, hows my Mac doing? Huh? What? The technician is just installing the parts right now and the MAc should be ready some time thisafternoon, but we’re still waiting on the replacement mouse? WTF?

later that day Apple call back. Your iMac is ready to be picked up. What about the mouse? No we’re still witing on that. Can I have my old mouse back in the interim? No, we have to keep that to send back when we get the replacemnet Mosue.

And that’s just the part about the mouse — Jonathan took it in because of a broken SuperDrive. You simply must read on in… 

If you enjoyed this article:
Subscribe via RSS or email, or follow us on Facebook and Twitter

About the author

Petemortensen

Pete Mortensen is a design strategist for consulting firm Jump Associates and the co-author of Wired to Care: How Companies Prosper When They Create Widespread Empathy, a book and blog that are significantly more interesting than you might initially think. Pete's particular Apple avocations are both around design--interface and industrial. Follow him on Twitter!

Email the author | Read more posts by Pete Mortensen.

4 comments

    I’m brazilian and people who had problems with their Macs have real horror stories about Apple Brazil Tech Support. I haven’t read the rest of Jonathan’s story, but I’m sure I’ve heard something similar sometime. Apple makes great computers, but when it comes to consumer relationship, they suck! Fear the day your Mac has a problem!

    I’ve had problems with Apple in the past due to a TiBook, the paint all flaked off for a start, they replaced the case, but it did it again, but this time they said that’s no longer covered (I had AppleCare). So I just had to live with a machine that was too embarrassing to take anywhere. It had also developed small fissure cracks on the corners, but was still holding together. Eventually it’s hard drive died, which was covered so I sent it off to Apple.

    I get a call saying that they can replace the hard drive but I’ll have to pay to get to get the case replaced as it’s broken. It had obviously snapped when they took it apart. Nothing I said made the blind bit of difference, they refused to accept the blame and on top of that said they’d not put the hard drive in and the old case because it would be ‘unsafe’. I could either have it back more broken than before or pay-up. I paid up. Not much else I could do without a lot of hassle

    The hinges broke not long after which I managed to replace, but they broke again. I’ve since got shot of the worse Mac I’ve ever owned.

    .

    Well, I’m at day 14 of my Apple Tech Suppport romp. My MacPro Quad would boot to a gray screen, resetting PRAM didn’t work. Off to the Genius Bar at the Crabtree Valley Mall, Raleigh, NC. They test it, agree that it’s broke and order a logic board and processor board. 2 Weeks later I still don’t have my MacPro back. I call AppleCare corporate and escalate on the store. They claim parts are onsite at the store as of Sep 1st. I call the Apple store and a employee confirms the parts are sitting in the tech area on top of my Mac. That was at store opening time on Sep 1st. No call from Apple all day. I call the manager, he promises I’ll have the Mac back today by close of business.
    I’m not holding my breath. I’m very disappointed. I bought my first Apple in 1979, an Apple ][ and have gone through 15 Macs since. Not the Apple experience I signed up for…

    [...] from his attempts to fix an iMac with Apple New Zealand. It’s unbelievable.[…] Thanks to gmark13 for providing this nice story on Digg (more than [...]

Buy Inside Steve's Brain Buy from Amazon.com Buy from Barnes & Noble