Photo by Stephanie Diani for the New York Times
Very interesting news from the New York Times: Disney is completely overhauling its retail stores, with Steve Jobs at the helm.
Theaters will allow children to watch film clips of their own selection, participate in karaoke contests or chat live with Disney Channel stars via satellite. Computer chips embedded in packaging will activate hidden features. Walk by a “magic mirror” while holding a Princess tiara, for instance, and Cinderella might appear and say something to you.
It’s your birthday? With the push of a button, eight 13-foot-tall Lucite trees will crackle with video-projected fireworks and sound. There will be a scent component; if a clip from Disney’s coming “A Christmas Carol” is playing in the theater, the whole store might suddenly be made to smell like a Christmas tree.
It’s a great article, well worth the read. Most notable is Jobs’s insistence that Disney build a full-scale prototype of the entire store in order to figure out how to get the experience just right. I can think of few events more telling in the transformation of Apple from niche computer-maker to taste-maker to the world than that of Disney asking Apple retail specialists for help in defining great experience design.
I mean, eight years ago, Apple didn’t even have stores. Disney created Disneyland. How’s that for turnabout?
Disney Plans Extensive Overhaul of Mall Stores New York Times
