Our Facebook page has been hacked, and it’s impossible to get it back (Updated)

Cult of Mac's Facebook page has been taken over by hackers; and we're having trouble getting it back. It's impossible to contact Facebook.
Cult of Mac's Facebook page has been taken over by hackers, and we're having trouble getting it back.
Photo:

Update:We’re back! We were finally able to get hold of someone at Facebook and get our Facebook page back. Many thanks to everyone who tried to help and offered support. We contacted someone at Facebook through a reader in Chicago, who happens to work for a big newspaper. He had a contact in Facebook’s media team and called her up. Within minutes I received an email asking for details, and two minutes after that it was fixed. In fact, it was shocking how quickly the situation was reversed, given that we’d been wrestling with it for almost 24 hours — many thanks to the Facebook insider who fixed the problem for us. However, my thesis still holds — Facebook is a locked vault. If you don’t know someone who knows someone who works there, you’re SOL. Oh, and no word on what happened. I asked them, but no reply as yet.

Much to our horror, Cult of Mac’s Facebook page got hacked Monday and turned into a spam site. The hackers have locked us out and we’re finding it impossible to regain control.

We’re trying desperately to contact Facebook, but the company offers no customer support whatsoever. There are no online submission forms, no support email addresses, and the phone automatically hangs up on you if you call. It’s impossible to raise a human being over there.

It would be laughable if it weren’t so serious. But during this ongoing nightmare, I’ve discovered something important about Facebook and the kind of tech companies it represents.

Why Jony Ive’s promotion means more design, not less

Jony Ive and Steve Jobs talk during the first public FaceTime demo, which took place at WWDC 2010 in San Francisco.
Jony Ive and Steve Jobs talk during the first public FaceTime demo, which took place at WWDC 2010 in San Francisco.
Photo: Mathieu Thouvenin/Flickr CC

Apple is such a strange and secretive company, the news that Jony Ive has been promoted is instead widely interpreted that he’s on his way out.

The Telegraph revealed Monday that Ive has been promoted to Chief Design Officer and freed from the day-to-day running of Apple’s Industrial Design studio.

This was greeted with speculation that Ive is actually stepping back. He’s taking it easy, many theorized, easing into semi-retirement. He’s already halfway out the door, and will soon move back to the United Kingdom, seems to be the consensus among pundits.

I think this is Kremlinology in the extreme. And a little perverse. Apple is often obtuse, and sometimes disingenuous or even dishonest, but I think this news should be taken at face value.

Apple has characterized the move as a promotion, and it is. Ive has been moved up into a rare position that gives him a ton of freedom. He now has the breathing room to be what he really wants to be: a pure designer.

In fact, the promotion allows him to take on an even stronger and more Steve Jobs-like role. We will see more design work from him, not less.

Everything we know about Richard Howarth, Apple’s new ‘badass’ head of industrial design

Richard Howarth is the new head of Apple's legendary Industrial Design studio.
Richard Howarth is the new head of Apple's legendary Industrial Design studio.
Photo: Facebook

This is Richard Howarth, Apple’s newly appointed vice president of industrial design, and the man who has to fill Jony Ive’s (calf-leather) shoes.

Ive has been promoted to chief design officer to do more “blue sky thinking,” leaving Howarth to run the legendary Industrial Design studio that has been Apple’s ideas factory and product foundry for more than two decades.

Howarth is no stranger to the studio. He’s worked there for 20 years, heading up the design of the iPod, iPhone and a string of MacBooks, among many other products. He’s African-born, London-educated and has been Ive’s second-in-command for some time, earning a reputation among colleagues as a “badass.”

Headaches await if you break your Apple Watch

Good luck trying to get a broken Apple Watch repaired. Replacements are as scarce as brand new ones.
Good luck trying to get a broken Apple Watch repaired. Replacements are as scarce as brand new ones.
Photo: Jim Merithew/Cult of Mac

What happens when you try to get a broken Apple Watch repaired? Not much of anything!

I know this because my Apple Watch broke last week and I have a repair order pending.

Luckily, the watch is covered by Apple’s AppleCare+ extended warranty, which covers accidental damage. It also offers two-day express replacement. No downtime without your new precious.

This would be great, but Apple doesn’t have any watches to replace it with. Apple’s watches are in such short supply, it might be Christmas before a replacement is available.

On eBay and Craigslist, every Apple Watch is pure gold

Photo: Jim Merithew/Cult of Mac
The Apple Watch is a hot ticket on eBay and Craigslist as owners cash in on long wait times. Photo: Jim Merithew/Cult of Mac
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With shipping dates for new Apple Watch orders slipping to July and beyond, some owners are selling their devices in hopes of turning a quick profit.

It seems to be working. There’s a brisk trade of Apple Watches on eBay and Craigslist, with some used devices fetching up to twice their retail value.

“I am wearing the watch as we speak,” said one seller, who identified himself as Ben and has a stainless steel Apple Watch on Craigslist for more than $200 over the list price.

“I’ve been wearing the Watch since I posted that hoping to get a small profit,” he said. “Part of me hoped nobody would offer me the extra few hundred because I really wanted to wear this gorgeous first-gen product! I haven’t worn a watch in 10 years.”