Author archive: Jonathan Zschau
11:59 pm, October 3rd, 2009
Have a question? Aardvark Mobile is a great iPhone app that will find a real person to answer it – usually within minutes. It is a wonderfully useful app and has the potential to be an iPhone mainstay for years to come.
Aardvark Mobile is the latest addition to Aardvark: a social question and answer service that emerged from its beta phase earlier this year. Before Aardvark Mobile, users could only communicate with Aardvark through IM or email. The upshot of this was that if you needed a question answered from your iPhone, you had to go through your email or instant messaging app. In most circumstances you were better off finding an answer on your own using Google – even on an iPhone 2G.
But now Aardvark Mobile makes using Aardvark with an iPhone a cinch. So easy in fact, it makes Googling questions from your iPhone seem cumbersome and antiquated.
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Posted by Jonathan Zschau in Reviews, iPhone, iPhone 3G, iPhone 3G S, iPhone Apps | 5 Comments »
11:59 pm, October 2nd, 2009
Image: iFixit.
Apple’s products are generally well built and very dependable. When things do go wrong, Apple normally backs its products with excellent technical support and warranty service. Normally, if your Mac or iPhone develops a problem, Apple’s return policies or warranty service will make it right.
In spite of Apple’s best efforts, some Apple products manifest chronic problems — they’re “lemons.” What follows is a guide, which details some of your options should you get stuck with a lemon.
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Posted by Jonathan Zschau in Apple, Customer Services, How tos, How-To, Tips & Tricks | 29 Comments »
11:28 pm, July 2nd, 2009
As the issue of overheating iPhones heats up, Apple might be preparing to point the finger at iPhone owners who fail to keep their iPhones within acceptable temperatures.
Apple recently updated its knowledge base advising iPhone owners how to keep their devices within acceptable operating temperatures.
For many, this was not the answer they were hoping for because Apple’s solution to an apparent defect appears to be to place the burden on the user to ensure their iPhone’s temperature remains within an acceptable range.
What’s troubling about Apple’s position is that it sets the stage for Apple to adjust its iPhone service policy based on the argument that damage caused by overheating the iPhone is the fault of the iPhone’s owner — not Apple.
Remember how Apple resolved the problem with the iPhone’s oversensitive moisture sensor, which some claimed was activated by sweat?
That’s right, if you bought an iPhone with a defective moisture sensor that subsequently gets tripped by sweat or humidity you have to pay Apple $199 for a replacement under the theory that Apple cannot confirm that your iPhone was not exposed to water.
Sound familiar?
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Posted by Jonathan Zschau in Apple, Hardware, Opinions, iPhone, iPhone 3G, iPhone 3G S | 21 Comments »
11:59 pm, June 14th, 2009
Before you rush out and buy that brand new iPhone 3G S, consider the suggestions here. For some iPhone 3G owners, the 3G S may be unnecessary. For those who simply cannot wait read on, because there are ways to minimize the overall cost of the upgrade. In fact, you may even turn a profit.
The iPhone 3G S will be subsidized by AT&T for qualified customers ($199 for the 16 GB model and $299 for the 32 GB model). Unfortunately, if you currently own an iPhone 3G you are not a qualified customer because you entered into a two-year contract with AT&T last year. Unsubsidized, the iPhone 3G S is priced at an exorbitant $599 and $699 (plus the $18 setup fee).
AT&T is probably not going to alter its stance on the matter because, like it or not, offering subsidized phones only to new customers is standard industry practice. If you are an existing iPhone 3G owner, and do not have money to burn, consider all your options after the jump.
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Posted by Jonathan Zschau in Apple, How tos, News, Retail Stores, Top stories, iPhone, iPhone 3G | 19 Comments »
11:59 pm, June 4th, 2009
CC-licensed photo by Jeff Turner
By Jonathan Zschau
Apple released the iPhone 3G on July 11th, 2008, which gives you early adopters just a few weeks before your one-year warranty runs out.
What does this mean? It means you should give your iPhone a good hard look to determine if it’s in your best interest to take your iPhone to your local Apple Store to try to obtain a replacement.
There are at least 18 well-known defects with the iPhone, all of which oblige Apple to replace the handset for free. All are detailed are over the next few pages, including ways to test your iPhone to make sure everything is functioning properly.
Issues that Apple considers grounds for replacement include hairline cracks, discolored screens, dead pixels, flakey WiFi, dodgy GPS and crackly speakers.
If your precious iPhone is suffering from any of these problems, read on to make sure you’re properly prepared before you head down to your local Apple store and get a replacement. Hurry, before it’s too late.
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Posted by Jonathan Zschau in Customer Services, Hardware, News, Retail Stores, Top stories, iPhone, iPhone 3G | 9 Comments »
