The partnership between Apple and LG has gotten off to a rocky start, thanks to a design defect in the companies’ new 5K monitor designed for Macs.
Apple reportedly suspended all sales of the new LG 5K UltraFine monitor, which was announced last year alongside the new MacBook Pro with Touch Bar.
“Apple Store employees were instructed this weekend to continue to display the LG monitors on the show floor but not sell them if a customer wants one,” reports Business Insider, citing a source at Apple. The monitor is still listed on Apple’s online store, but shipping estimates are currently set at five to six weeks.
Customers who bought the pricey new monitor have complained about a variety of issues, including screen flickering and interference from routers. LG confirmed the problems were caused by a lack of shielding on the monitor.
New units with the shielding fix are on the way, but Apple has decided to stop sales until more are in stock.
The smaller USB-C-based LG UltraFine 4K display is still on sale and doesn’t appear to suffer any similar problems..