Californian Woman Sues Apple Over Faulty iPhone Moisture Sensors

Californian Woman Sues Apple Over Faulty iPhone Moisture Sensors

Inside every iPhone is a moisture sensor: a small dot of liquid-sensitive material that turns bright pink if the iPhone’s insides have been exposed to being submerged. It’s the method Apple uses to protect itself from having to replace iPhones that clumsy customers have dropped in a puddle, their beer or a toilet.

Now a California woman is suing Apple over these moisture sensors, claiming that two separate iPhones died and were then denied replacement by Apple because the moisture sensors had been triggered. The woman, Charlene Gallon of San Francisco, claims otherwise.

The lawsuit says: “As a result of Apple’s improper application of the Liquid-Damage Exclusion, Apple sells [devices] with the intent to exclude them from the warranty coverage Apple promises consumers it will provide—even when consumers pay extra for Extended Warranty coverage—simply because their Liquid Submersion Indicator has been triggered, without any attempt by Apple to verify whether the Class Devices actually have been damaged as a result of submersion or immersion in liquid.”

I doubt this lawsuit’s going to get very far, since it’s Apple’s word against hers. As for not verifying whether damage to an iPhone is due to water, a broken iPhone with triggered moisture sensors is supposed to be the verification. The problem for Apple is that this isn’t the first time someone’s argued that their sensors are far too sensitive. If Apple’s going to deny service because of these small dots, they need to make a strong case that they are as infallible as Apple claims.

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  • Nomad35

    I have this problem happened to me this week. My I phone died and once I sent it to apple contractor in my country they said your phone is not covered because it got water inside. I never had my I phone come close to any water source and I am afraid that our sticky weather has trigger the Iphone sensor. I need to use this case to face their customer services. I think this is not faire at all.

About the author

John BrownleeJohn Brownlee is a Contributing Editor. He has also written for Wired, Playboy, Boing Boing, Popular Mechanics, VentureBeat, and Gizmodo. He lives in Boston with his wife and two parakeets. You can follow him here on Twitter.

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