This week, Consumer Reports published the results of their latest tech support survey, and no surprise here: Apple came out as the number one company in both laptops and desktops.
As usual, Consumer Reports asked 7,000 subscribers about their satisfaction with tech related dealings with various companies. At the end of the day, Apple scored 86 points out of 100 in laptops, and 87 points out of 100 in desktops. What’s amazing is that second place didn’t even come close to challenging Apple’s tech support dominance: in the laptops category, Lenovo was 23 points behind, and in the desktops category, Dell was 55 points behind.
Good for Apple, but if anything, this is just confirmation of what we knew already: if you control both your hardware and your software, you’re going to have better luck responding to customer problems.
