Consumer Reports finds Apple’s tech support best in class
This week, Consumer Reports published the results of their latest tech support survey, and no surprise here: Apple came out as the number one company in both laptops and desktops.
As usual, Consumer Reports asked 7,000 subscribers about their satisfaction with tech related dealings with various companies. At the end of the day, Apple scored 86 points out of 100 in laptops, and 87 points out of 100 in desktops. What’s amazing is that second place didn’t even come close to challenging Apple’s tech support dominance: in the laptops category, Lenovo was 23 points behind, and in the desktops category, Dell was 55 points behind.
Good for Apple, but if anything, this is just confirmation of what we knew already: if you control both your hardware and your software, you’re going to have better luck responding to customer problems.
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John Brownlee is news editor here at Cult of Mac, and has also written about a lot of things for a lot of different places, including Wired, Playboy, Boing Boing, Popular Mechanics, Gizmodo, Kotaku, Lifehacker, AMC, Geek and the Consumerist. He lives in Cambridge with his charming inamorata and a tiny budgerigar punningly christened after Nabokov's most famous pervert. You can follow him ![Read "Why You’ll Probably Never Own A Mac With An ARM Processor [Feature]"](http://cultofmac.cultofmaccom.netdna-cdn.com/wp-content/uploads/2012/02/macbookairarm-300x250.jpg "Read \"Why You’ll Probably Never Own A Mac With An ARM Processor [Feature]\"")
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