After coming under fire over the holidays for being the victim of a massive hack that leaked phone numbers and Snapchat usernames of over 4.6million of its users, Snapchat is back in the hot seat as many of its users are complaining of a being suddenly assaulted by Snap Spam.
Snapchat has been quick to put out the flames by publishing an open letter on its blog, claiming that the wave of spam is totally unrelated to the holiday hack that exposed users’ info. Instead, Snapchat blames the Snap Spam on the rising popularity of the service.
Here’s the full apology:
We’ve heard some complaints over the weekend about an increase in Snap Spam on our service. We want to apologize for any unwanted Snaps and let you know our team is working on resolving the issue. As far as we know, this is unrelated to the Find Friends issue we experienced over the holidays.
While we expect to minimize spam, it is the consequence of a quickly growing service. To help prevent spam from entering your feed, you can adjust your settings to determine who can send you Snaps. We recommend “Only My Friends” :)
We appreciate your patience and we’ll keep you posted.
Snapchat promised to bring a spam fix to the app way back in April of last year, but other than fixing your privacy settings, there’s no way for users to report or filter spam.
Got 3 @Snapchat spams today. Time for them to add a report button?
— Jordan Harband (@ljharb) January 13, 2014