SimCity’s launch on the PC earlier this year was nothing short of embarrassing for EA, with server problems making the title physically unplayable for those who purchased it. So you’d have thought that the gaming giant would have put extra effort into ensuring everything went smoothly when SimCity finally made its debut on the Mac this Thursday.
But it didn’t. It was another disaster. EA has now promised, however, that the installation problems have been solved.
Those who were eager to get SimCity running on their Mac on launch day were disappointed to find that they simply couldn’t install it. Clicking the install button in Origin — EA’s own digital distribution platform — did nothing at all, and there is no other way of obtaining the game.
But EA announced on Twitter today that it is “pleased to advise that the installation-related issues some players experienced with SimCity on Mac have been resolved.”
The company has also published a SimCity for Mac FAQ, which explains how you resolve a number of problems, including a “mutexAlert.” There are also some instructions for getting around the installation problem mentioned above if you find it still isn’t working for you.
Of course, installation problems aren’t the only thing affecting SimCity for Mac. Many of those who did manage to install the game yesterday have reported that it’s plagued with performance issues, too, forcing some to play the title in a window rather than in fullscreen view.
And it isn’t just older Macs affected by this; some of the users trying to play the game had Retina MacBook Pros, or brand new iMacs.
It’s unclear when the performance problems will be ironed out, but it’s worth pointing out that not everybody has experienced them. So you could be one of the lucky ones.