Consumer Reports, the popular magazine and website for figuring out what consumers think about all sorts of products and services, just published its annual reader survey on computer tech support.
Apple not only claimed the top spot in the list this year, beating out all other computer manufacturers, it got an even better score than it did in last year’s survey.
The Cupertino-based computing company scored much higher than any other big computer company on scores like ease of contacting staff, clarity of advice, technical knowledge, patience, and time for follow-up. The online and phone support scores were matched by high scores given by readers for the Genius Bar at Apple retail stores, with Apple scoring higher on the ability to solve more computer problems than other big computer makers. The only other places that had scores near to Apple’s were independent computer repair shops not affiliated with specific manufacturers or products.
Obviously, if Apple is winning so handily in the computer support arena, there’s a ton of ways other computer makers can kick up their own support a notch. In the survey, 24 to 40 percent of those taking the survey only found the tech support from makers of Windows-based computers fair. At best.