Fix Shared Photo Stream Comment Sync Issues [iOS Tips]

Fix Shared Photo Stream Comment Sync Issues [iOS Tips]

Shared Photo Streams are fantastic, of course, barring the niggling detail that only the person who creates them can add photos to them. Sometimes, though, as with all tech, things don’t necessarily work the way they should. For example, sometimes you won’t be able to see comments that have been posted by subscribers. Other times, deleting a comment from a shared Photo Stream via iPhoto or Aperture won’t be reflected on your iPhone.

Here’s how to fix that.

First, if you’re having a comment sync issue, check the System Status notification on the iCloud Support webpage. If iCloud is down, there’s no amount of troubleshooting you can do. Just wait it out.

Second of all, make sure you’re connected to the internet. Sounds silly, but it can happen. Check your connection by launching Safari and going to a site that’s up all the time, like apple.com or google.com.

If your deleted comment is still showing up, make sure that the number of comments for a photo is the same on your iOS device and your Mac. Remember that the number in the speech bubble on your iPhone also includes Likes. Click through to the comments on the iOS device and count them manually to be sure there isn’t a mismatch.

If all of the above is fine, follow the steps Apple suggests, below:

  • Quit Photos.
  • From your Home screen, click your Home button twice. Your open applications should appear in a row at the bottom of your screen.
  • Scroll to find the Photos icon. Press the icon until the icons jiggle.
  • Tap the red circle in the upper-left corner of the Photos icon. The icon should disappear from the list.
  • Tap the Home button again to return to normal operations.
  • Tap Settings, then tap iCloud.
  • Tap Photo Stream. Tap Shared Photo Streams to turn it OFF.
  • Tap Delete Photos. The photos will be automatically re-added later when you turn this setting back on.
  • Tap the Home button to exit Settings, and wait about a minute.
  • Tap Settings, then tap iCloud.
  • Tap Photo Stream. Tap Shared Photo Streams to turn it ON.
  • Tap the Home button.
  • Open Photos. Tap the Photo Stream tab. Tap the name of the shared photo stream.
  • Test to see if the issue has been resolved.

If all of that still doesn’t work, email Apple support and see what they have to say about the matter.

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About the author

Rob LeFebvreAnchorage, Alaska-based freelance writer and editor Rob LeFebvre is Cult of Mac's Culture Editor. He has contributed to various tech, gaming and iOS sites, including 148Apps, VentureBeat, and Paste Magazine. Feel free to find Rob on Twitter @roblef

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