Having a tough time remembering your iCloud password? Do you rely on iForgot a bit too much? Well, according to a new post at MacRumors, you may be in for a world of hurt should you try and call Apple to get your iCloud credentials reset.
In the wake of the Mat Honan hack last month, Apple responded with both temporary and more permanent security rules to make sure users aren’t taken advantage of in a similar way again. However, according to some Apple customer support representatives who spoke to MacRumors, this is making it hard on legit users, too.
Apparently, there are a ton of phone calls in to Apple Support, now that the iPhone 5 is out. Users are looking to restore via iCloud and finding out that they don’t remember their passwords. The post asserts that support calls are up tenfold with the new iPhone 5 release, coupled with the new iOS 6 release. That’s a lot of release, right there, and users are running into password recovery issues.
One customer service representative is quoted as saying that many “rightful” owners of Apple IDs are having a hard time resetting their Apple ID due to the new security restrictions. Apple employees’ hands are tied.
The source noted that users need to know the exact answers to their security questions, and that a working, verifiable credit card is on record and connected to the Apple ID account. In addition, users should set up the Find My iPhone/iPad/iPod app to help ensure the ability to get access back to their accounts if they do, in fact, lose or misremember their password.
A final tip: don’t change/forget your password and reset your security questions at the same time, especially if you don’t have a credit card on file with the account. If the security questions get deleted in a reset, that and the lack of a credit card will keep Apple reps from verifying your identity, thus freezing you out.
While increased security is a good thing to make sure your stuff is truly yours and protected, it’s up to each of us to make sure we have the credentials that Apple looks for when trying to verify our identity in case of a lost or forgotten password. Without them, we may be out of luck in short order.
- Source MacRumors