If you’re signed up to Blizzard’s Battle.net network, it’s time to change your password. The company has confirmed that its online service — which powers some of the most popular PC games including Warcraft, Diablo, and Starcraft — has been hacked. Although Blizzard is confident no financial information was taken, your email addresses and scrambled passwords have.
Blizzard maintains that even with these details, it won’t be easy for hackers to gain access to your account. Its password protection technology makes it “extremely difficult” for your password to be extracted, and each one would have to be deciphered individually. Even so, it’s encouraging users to change their passwords to be on the safe side.
In a letter to subscribers, Blizzard CEO Mike Morhaime wrote:
Players and Friends,
Even when you are in the business of fun, not every week ends up being fun. This week, our security team found an unauthorized and illegal access into our internal network here at Blizzard. We quickly took steps to close off this access and began working with law enforcement and security experts to investigate what happened.
At this time, we’ve found no evidence that financial information such as credit cards, billing addresses, or real names were compromised. Our investigation is ongoing, but so far nothing suggests that these pieces of information have been accessed.
Some data was illegally accessed, including a list of email addresses for global Battle.net users, outside of China. For players on North American servers (which generally includes players from North America, Latin America, Australia, New Zealand, and Southeast Asia) the answer to the personal security question, and information relating to Mobile and Dial-In Authenticators were also accessed. Based on what we currently know, this information alone is NOT enough for anyone to gain access to Battle.net accounts.
We also know that cryptographically scrambled versions of Battle.net passwords (not actual passwords) for players on North American servers were taken. We use Secure Remote Password protocol (SRP) to protect these passwords, which is designed to make it extremely difficult to extract the actual password, and also means that each password would have to be deciphered individually. As a precaution, however, we recommend that players on North American servers change their password. Please click this link to change your password. Moreover, if you have used the same or similar passwords for other purposes, you may want to consider changing those passwords as well.
In the coming days, we’ll be prompting players on North American servers to change their secret questions and answers through an automated process. Additionally, we’ll prompt mobile authenticator users to update their authenticator software. As a reminder, phishing emails will ask you for password or login information. Blizzard Entertainment emails will never ask for your password. We deeply regret the inconvenience to all of you and understand you may have questions. Please find additional information here.
We take the security of your personal information very seriously, and we are truly sorry that this has happened.
If you’d like to be super safe and ensure you account isn’t compromised, you can download Blizzard’s free Battle.net Mobile Authenticator app for iOS. It automatically generates a new, six-digit code every 60 seconds, and without it, your account cannot be accessed — even if hackers do have your password.