Apple Says Siri Complainers Should Get Over It Or Return Their New iPhones

Apple Says Siri Complainers Should Get Over It Or Return Their New iPhones

Back in March a man sued Apple for conveying a “misleading and deceptive message” about Siri, the flagship feature of the iPhone 4S. He said that Apple’s marketing made Siri seem more magical then it actually was, and he wanted Apple to pay unspecified damages. A string of similar lawsuits also occurred, with someone claiming they couldn’t replicate the ‘Rock God’ Siri commercial in real life and another complaining about Siri not properly giving directions.

Apple has responded to the plaintiffs with a simple message: Siri is still in beta, and if you don’t like your iPhone you can always return it.

From Apple’s motion to dismiss the class-action lawsuits:

They offer only general descriptions of Apple’s advertisements, incomplete summaries of Apple’s website materials, and vague descriptions of their alleged—and highly individualized—disappointment with Siri. Tellingly, although Plaintiffs claim they became dissatisfied with Siri’s performance “soon after” purchasing their iPhones, they made no attempt to avail themselves of Apple’s 30-day return policy or one-year warranty—which remains in effect. Instead, they seek to take an alleged personal grievance about the purported performance of a popular product and turn it into a nationwide class action under California’s consumer protection statutes. The Complaint does not come close to meeting the heavy burden necessary to sustain such claims.

While it’s true that Siri doesn’t always meet expectations, Apple does have a point in saying that the digital assistant is labeled as “Beta.” But why ship such a high-profile product in beta?

At least those Zooey Deschanel Siri ads seem to be working.

  • Yikes1

    How many people get the mileage that their car manufacturer advertises? I know that I don’t. Should we sue them?

    My experience with Siri has been fine. We still cannot search locations in Canada yet, but whatever, it will come in time. Apple said from the get-go that Siri is a BETA, so I wasn’t expecting it to be perfect. Beta means that it’s still a work in progress. Some people are far too sue-happy.
  • likethepear

    I’ve never actually seen anyone using Siri in real life. 

  • Flyphoenix

    Apple is right stop complaining and trying to sue. If you don’t like it return it! I think Apple decided to ship beta Siri because they was just so happy to show off something new. Even Siri doesn’t know when she will be out of beta so we will all just have to wait and see! :D

  • Ed_Kel

    How many people get the mileage that their car manufacturer advertises? I know that I don’t. Should we sue them?

    My experience with Siri has been fine. We still cannot search locations in Canada yet, but whatever, it will come in time. Apple said from the get-go that Siri is a BETA, so I wasn’t expecting it to be perfect. Beta means that it’s still a work in progress. Some people are far too sue-happy.

    Someone did sue Honda for false advertisement on mileage and won…
    These people may very well have a small claims case.
  • Alexander530

    Exactly. If you are not happy with your purchase, return it.

  • markrlangston

    I’ve never actually seen anyone using Siri in real life. 

    Ah, the proverbial tree in the woods theory. Someone uses Siri, no one sees it, did it happen? 

  • ApplePr0n

    I havent had issues with Siri in a long time. I was getting them at the very beginning, but I didnt complain. Why? Because They told me before I purchased it that it was a Beta product and I knew that. It wasnt an issue then or now

  • Mitch Dahl

    You guys should just be happy it actually does anything useful in the US (even if only when it wants to). Try having it in Australia or anywhere else outside the States, it does f*** all. We have Maps and what not on it but Siri doesn’t locate businesses etc here. About the most I do with Siri is ask those stupid questions and see what humorous answers it will give me. The most useful task I did with it is set a reminder for myself once.

  • Bguss

    I understand SIRI is still beta. But 7 months in and 3 updates later, you’d think they would have released beta v2, beta v3, or even v1.0. Just sayin. Living in Canada, SIRI is pretty useless. I use Maps and Googles.

  • Shyam Bhat

    Forget Siri, I would say the speech recognition technology itself is in beta stage. Numerous companies have tried to take a shot at it and developed their own versions of it. Out of all that we know, Apple has been the most successful so far, and are miles ahead of their competition in making this technology as usable for humankind as possible.
    Apple’s right in it’s belief that Speech to Text technology will revolutionize user input and could be the next big thing after the invention of the Mouse. How soon that will happen is yet to be seen. Siri is a huge step forward. Let’s just be happy they gave us a taste of what lies ahead in the future and not expect it to be magically perfect. It’s technology we’re talking about and it has to evolve, learn from it’s mistakes and mature over time.

About the author

Alex HeathAlex Heath is a senior writer at Cult of Mac and co-host of the CultCast. He has been quoted by the likes of the BBC, KRON 4 News, and books like "ICONIC: A Photographic Tribute to Apple Innovation." If you want to pitch a story, share a tip, or just get in touch, additional contact information is available on his personal site. Twitter always works too.

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