Here’s a win for customer service: Several readers have written in to ask about the excellent Skech Porter case for the iPad, which I reviewed a while back, but which is all but impossible to actually buy. Cult of Mac reader Chris decided to get in touch with Skech and ask just what was going on. The result will warm your cold little hearts.Like most people who write things on the internet, Chris originally threw something of a hissy fit over on Facebook, including use of the term “bull shit” (with spaces). After Skech politely replied and proved to be actual humans with feelings, Chris remembered his manners and asked where he could get a case in the UK.
Gadi from Skech went one better than simply pointing to a store, and instead sent a Porter case to Chris. And generously, when Chris asked how to pay, Gadi refused to take his money.
Now, this might not help you if you want to buy one of Skech’s excellent but seemingly very rare cases, but it shows a commitment to customer service that is up there with the quality of the merchandise. It’s even more impressive when you remember that Skech is based in Israel, which is a long, long way away from rainy old England.
The moral of this story? That you should spend more time being demanding in forums if you want to get some customer satisfaction.