A number of AT&T customers are reporting that it seems that the order processing via Apple’s online store is failing at the point where it tries to contact AT&T for information related to eligibility for iPhone 4S upgrades, orders, or other account information.
The real error message gradually changed as I attempted to work through the process of ordering an upgrade until it finally read as follows and it initially started at a two-minute timer. Now it clearly places the blame on AT&T at this point in the process.
I’ve experienced the problem myself and I’ve gotten reports of the same problem as far away as Alaska this morning. I’m heading to bed and so is my friend in Alaska. We’ll try to get an iPhone 4S by some other means.
Are you experiencing a problem? Have you been successful in ordering an upgrade? Do you have a corporate discount (i.e. a FAN#) applied to your account (problems have been reported for corporate users in the past).
Updated 10/07/2011 at 1:46AM PDT: Now it looks like the whole ordering system has been shutdown:
