Apple’s online AppleCare Agreement Support system has been down for maintenance over the weekend. It isn’t clear whether there will be any updates or changes to the system like the recent addition of social media linking in the online Apple Store. The system isn’t available for AppleCare Support employees either.
Due to the outage users are not able to self-register boxed AppleCare agreements that they may have purchased with their Apple products over the weekend. Additionally users report and we have confirmed that they are unable to view existing AppleCare agreements. Users attempting to use the system get the following System down for maintenance message:
It isn’t clear if we’ll see changes to the AppleCare Agreement Support system — a system that has worked well for Apple customers interested in tracking their agreements. It has always worked well with one exception – auto enrollment has caused some users significant problems wherein those agreements don’t get linked to their Apple ID as expected. I experienced the same problem after purchasing a computer in June and it took over a month to get it sorted out. Hopefully this maintenance outage will resolve that problem.
AppleCase Support staff were not able to offer an ETA about when the system would be back in service.
