CrossLoop Brings Remote Support to Macs

CrossLoop, the Monterey, CA-based developer of a popular screen-sharing application for PCs announced this month a version compatible with Intel Macs, extending the company’s innovative on-line technical support model to the Apple community.

Having racked up over 100 million minutes of tech-support served by nearly 5 million downloads of its PC client since 2006, CrossLoop is now seriously targeting the universe of Mac users and even pitching the product as a perfect vehicle for helping PC users switch to Mac.

While a great percentage of the peer-to-peer help sessions done with CrossLoop are free (downloading the software is free and there is no charge for users to share their computer screen with other CrossLoop members), the company’s platform supports a community of nearly 15,000 registered “helpers” whose freelance technical support can be had using the service for between $50 – $60 per hour.

CrossLoop competes in a field with larger (Citrix) and better known (Geek Squad) names, but is currently logging a quarter million screen-sharing minutes a day and looks to be in the game for the long haul. If you are looking to help a friend remotely with a software install or considering freelancing your tech support skills on the side, CrossLoop could be well worth a look.

Comments Off