Apple’s New Diagnostic Tool Could Fix Your iPhone Just By Loading Up Mobile Safari

Apple’s New Diagnostic Tool Could Fix Your iPhone Just By Loading Up Mobile Safari

Apple is reportedly working on a brand new new online diagnostics tool that could solve problems with your iOS device through your mobile Safari browser — saving you a trip to your local Apple store.

The report comes from HardMac, which claims that the system works by sending you a unique URL which you visit on your iOS device. The web-based software is then able to gather information from your device and determine a solution to problems you’re experiencing.

The news comes from an internal announcement which Apple has reportedly sent out to employees to inform them that work on the service is nearly complete. GigaOm explains why a system like this could make fixing our iOS issues a whole lot easier:

It makes sense for Apple to do this, because one of the first steps in determining what’s wrong with a product brought in by a customer reporting problems is to run a software diagnostic. Doing this remotely could free up time for in-store service technicians, by determining if issues can be fixed at home or should be immediately escalated to a mail-in factory return, and by providing them with crucial info in advance of a customer visit.

The information the tool gathers from your device will also be available to Apple store staff, according to the report, so that if you do have to take it into store, they will have all the necessary information in advance. That information will include details on your battery’s health and charge capacity, the last time it was fully charges, its minimum charge levels, which version of iOS you’re running, and more. Apparently, no personal information will be sent, other than your device’s name and its UDID.

The online tool is expected to roll out within the next few months.

  • Holystain

    if I’am not mistaking it used to be there since 3rd firmware probably, but was well hidden in menus, you should have dialed some specific *XXX# style number to get there

  • Ebtrumpet

    “That information will include details on your battery’s health and charge capacity, the last time it was fully charges, its minimum charge levels, which version of iOS you’re running, and more.”

    Yeah, like if your phone is jailbroken or not! Or ever has been. 

  • Steve LeVine

    @twitter-27621648:disqus you may be correct. Or, are you thinking of the Field Diagnostic which would only really be used by the carrier?

  • Hampus

    While the could possibly see if you are jailbroken there is no way to see that you have been before if you have done a restore since you where jailbroken.

    I’d be more worried about exactly how the browser can get these details out and how much info it could potentially gather if someone with a bit more malicious intent where to use the same method.

  • CharliK

    This sounds a little like HardMac (less reliable than even Shaw Wu) is confused about the web based internal iOSdiags that Apple has been using for the last year if not more. they switched to the mobile safari based system over having to plug into a computer to get the mobile appointments away from the limited space of the actual genius bar

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About the author

Killian BellKillian Bell is a staff writer based in the U.K. He has an interest in all things tech and also covers Android over at CultofAndroid.com. You can follow him on Twitter via @killianbell.

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