Apple Announces iMac 1TB Seagate Hard Drive Replacement Program [Updated]

Apple Announces iMac 1TB Seagate Hard Drive Replacement Program [Updated]

Apple has announced that a “very small number” of 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail under certain conditions. The problem only applies to systems that were sold between May 2011 and July 2011. My own 27-inch iMac purchased in June 2011 is affected by this recall.

For complete information about the recall click the read link.

Dear iMac owner,

Apple has determined that a very small number of 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail under certain conditions. These systems were sold between May 2011 and July 2011.

Our records show that you have an iMac with an affected 1TB Seagate hard drive. Apple will replace your hard drive with a new one, free of charge, under the iMac 1TB Seagate Hard Drive Replacement Program.

Please choose one of the following options to get a replacement hard drive.

  • Apple Retail Store – Set up an appointment with a Genius.
  • Apple Authorized Service Provider – Find one here.
  • Apple Technical Support – Contact us for local service options.

Apple recommends replacing your affected hard drive as soon as possible. Before you go in for service, please back up your data. Learn more about backup options.

Additional Information

You will need to have the original Mac OS installation discs that were shipped with your iMac in order to reinstall your operating system, other applications, and any backed up data after your hard drive is replaced.

This worldwide Apple program does not extend the standard warranty coverage of the iMac.

Apple will replace affected 1TB Seagate hard drives, free of charge, until July 23, 2012. Apple will continue to evaluate service data and provide extensions to this program as needed.

We apologize for any inconvenience.

Sincerely,

Apple Inc.

One other option that AppleCare doesn’t mention in this notice to their customers is the in office or home repair option. This service isn’t available in all areas so ask the AppleCare representative to see if you can take advantage of this service option. I did. I’m not exactly excited about lugging my 27-inch iMac back to the Apple Store if I don’t have too.

Updated 07/25/2011 8:08pm PDT: A technician sent by Apple arrived on site today to replace my 1TB Seagate drive with a 1TB Western Digital drive. The replacement drive carries the model number WDC WD1001FALS-403AA0. It carries some nice specs according to Western Digital’s website.

Related
  • LomaxAndBiggs

    My iMac is also affected.  Apple offers on site repair but I live in the sticks outside of
    the 50 mile radius.  Rather than lug my 27″ Mac 63 miles to the repair shop and wait 4 hours (did I mention I just had knee surgery and am allergic to waiting?) I called APLCARE, got a senior advisor and they’re sending a field rep to my house with a new HD.  Way to go, Apple.   I still have to migrate all my data.  It’s still 4 hours but at least it’s at home.  And to their credit, Apple did apologize at the end of their recall notice.  (Sort of)  Last line says — We are sorry for any inconvenience.

  • VotersRights

    Seagate has had known problems with 1TB 3.5″ hard drives for about 3 years now, with incredibly high failure rates. As a system builder, I learned this was a major issue and stopped using Seagate drives in 2009, and despite Seagate’s claims otherwise, the failure rate continues to be extremely high on current SG 1TB HD’s. I’ve used WD or Hitachi drives ever since. I don’t know why Apple would use Seagate 1TB hard drives, it’s just asking for trouble. The problems for whatever reason only seem to affect the Seagate 1TB drives, not smaller Seagate drives. A simple Google search shows post after post on this problem: http://www.google.com/search?q

  • huaqianba
  • huaqianba
  • Ravikiran Vissa

    Is it possible to put in the new HD and migrate from my old to new HD (apps and data) and then pull the faulty one out?

  • Alfie090

    I got $31.68 for a XBOX 360 and my mom got a 17 inch Dell laptop for $95.84 being delivered to our house tomorrow by FedEX. I will never again pay expensive retail prices at stores. I even sold a 46 inch HDTV to my boss for $650 and it only cost me $53.79 to get. Here is the website we are using to get all this stuff GrabPenny.com

  • In-Point Media

    Just ordered one last week that’s being customized. I hope I don’t have to turn around and get the HD replaced as soon as I get it.

  • VotersRights

    Yes, but a user replacing the hard drive is very difficult. You need a special suction type tool to remove the screen to get to the hard drive. I wouldn’t recommend a typical user try that.

    http://gigaom.com/apple/how-to

  • sur

    I would usually be quite annoyed over such experiences, if not for the brand’s amazing track record…  http://www.3tbharddrive.net

  • Yan QIN

    The same, my hard drive replaced to WDC WD1001FALS-403AA0. But the new WD one much noisier than the recalled seagate one. How about yours?

    It isn’t very lound sound, but I can hear the HD rotation all the time that is very annoying.

  • titanic1

    We spent ages in waiting queues on the phone to line up a replacement, then it took weeks till the contractors get back to you and make an appointment. Then they didn’t turn up at the agreed time and they didn’t even have the decency to let you know. I spent the whole afternoon hanging around waiting. Finally when I rang them up I got patronized by a customer service attendant.

  • Lynsey Jepson

    Just got my machine back yesterday and as soon as I turned it on I noticed how much noisier this new hard drive is. I’m very annoyed. 

  • Rachid Handem

    My late 2009 iMac also has the same problem for the second time. So indeed this is a known problem which Apple ignored it until now, after they have conned buyers to buy their supposedly superior product at a much higher price. I have own several Macs for 15 years and lately the company is taking a greedy and aggressive approach to dominate the market and is not keeping to the quality Mac users once experienced. Its become so bad I am using a PC laptop to write this comment, while my Mac sits on my desk once again with a broken hard drive. Good luck to future Mac users.

About the author

David W. MartinDavid W. Martin has more than 20 years of experience in the industry as a programmer, systems and business analyst, author, and consultant. David has written for CNET's iPhoneatlas.com, MacLife.com, CultofMac.com, BYTE.com and recently for aNewDoman.net. He comes to Cult of Mac's website with deep knowledge and passion for the all things Apple. Follow David on Twitter @david_w_martin or see what he's up to now at davidwmartin.com.

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