Apple Allows Seven Day App Refunds In Taiwan While Google Stands Defiant

Apple Allows Seven Day App Refunds In Taiwan While Google Stands Defiant

In an attempt to comply with pro-consumer laws, Apple is going to allow customers who mistakenly purchase an iOS app or get burned by a shoddy one the ability to get a refund within seven days of purchase. Don’t get too excited, though: you’ll have to live in Taiwan to take advantage of the revised return policy.

The Economic Times of India is reporting that Apple has changed its return policy on apps to seven days after Taiwan asked both Google and Apple to allow seven day returns on purchased apps.

Apple’s complying. Google’s totally refusing.

Taiwan’s consumer protection law stipulates that consumers are entitled to a seven-day trial period after purchasing any products via Internet, including cell phone software applications. The capital city’s government found that Google and Apple had violated the law and on June 8 ordered them to alter their trading rules. “Google refused to change its rules,” Betty Chen, the head of a consumer protection at the city government, said. Apple changed its rules.

Seven days seems like a pretty long time for a no questions asked return policy. Most games, for example, can easily be blown through in seven days. Luckily, Taiwan’s just a small slice of the app market, and nothing says Apple has to make returning an app easy. Even so, expect this to be a precedent Apple will fight to keep from spreading to US shores.

  • Chris Brunner

    We could use that here!

    -Chris
    http://friendsofmac.net

  • Andy Murdock

    So if I was in Taiwan, I could return FCPX and get my $300 back. Sounds good to me.

  • CharliK

    I have to disagree with you. Apple loathes having multiple sets of rules, especially when a forced change can make them look like good guys. I think they will spread it to everywhere. However I think that they might tighten the reigns. Make it more like 3 days, except where longer is required by law. 

  • Iain Clydesdale

    I thought the Google Market place already had a return policy?

  • smilespray

    I was going to write a semi-snide comment about doing a little research before buying (especially in light of comments made in the trade press before the release of FCP X), but realized that I agree with you.

    Yeah, that’s actually the way it should be — and probably will.

  • Rich Gautier

    Virginia also has a 3-day consumer purchase return law.  I wonder if it could be applied in the same fashion?

  • prof_peabody

    This is a bad policy for digital goods of such low value.  

    Another example of trying to make the laws for physical retail appear to be relevant in online situations when they totally aren’t.  If this law was in effect in Europe and the US, it would effectively destroy most small developers.  

  • prof_peabody

    Please stop being a colossal jackass and advertising your lame blog here.  You’ve been doing it for weeks.  You don’t even make comments, you just advertise.  

    Here’s hoping the mods ban you for it (polite spam is still spam), but even if they don’t, try behaving in a moral fashion anyway.  You may find that being a decent human is it’s own reward.  

About the author

John BrownleeJohn Brownlee is a Contributing Editor. He has also written for Wired, Playboy, Boing Boing, Popular Mechanics, VentureBeat, and Gizmodo. He lives in Boston with his wife and two parakeets. You can follow him here on Twitter.

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